
Customer Service Associate
6 days ago
Job Description
Oxford Casino's Customer Service Associate plays a vital role in providing an outstanding guest experience. As a key member of our F&B team, you will be responsible for ensuring the highest level of customer satisfaction.
Key Responsibilities
- Greeting and Seating: Greet guests warmly and seat them promptly, maintaining a clean and organized dining area.
- Order Taking and Fulfillment: Take food and beverage orders accurately and efficiently, using point of sale equipment to expedite orders to the kitchen staff.
- Cash Handling and Payment Processing: Handle cash transactions professionally, making change as needed and maintaining a safe and secure environment.
- Solving Guest Complaints: Address guest concerns and resolve issues promptly and courteously, ensuring a positive dining experience.
Qualifications
- 1+ year of customer-facing experience in the food and beverage industry.
- Excellent communication and problem-solving skills.
- Ability to multitask and work well under pressure.
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