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Executive Director

2 months ago

Normal, Illinois, United States Urban Air Adventure Parks Full time
About the Role

Urban Air Adventure Parks is seeking a highly motivated and experienced Executive Director to lead our team and drive business success. As a key member of our leadership team, you will be responsible for motivating, instilling accountability, and achieving results to drive success while maintaining our fun culture.

Key Responsibilities

People Management

  • Hire, train, and provide mentorship to staff to further develop their skills
  • Cultivate a team environment that provides exceptional customer service
  • Implement and execute all staff training programs
  • Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
  • Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
  • Ensure execution of all employee recognition and incentive programs as documented
  • Maintain a strong community presence through partnership with community and business organizations

Operations Management

  • Maintain a safe, clean, and secure environment for all guests and staff
  • Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
  • Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
  • Provide direction to the management team and ensure all staff members perform at a consistently high level
  • Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
  • Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
  • Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

Financial Management

  • Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
  • Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
  • Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
  • Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Requirements

To be successful in this role, you will need:

  • Ability to enthusiastically interact with others
  • Strong character and exercises good judgment in decision-making
  • Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
  • 3+ years of experience in Facility Operations & Management required
  • Demonstrated ability in developing team members in areas of responsibility
  • Demonstrated ability to achieve expected store financial results in areas of responsibility
  • Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
  • Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
  • Professional grooming and conduct must be constantly displayed
  • Adaptability, flexibility, and general enthusiasm for the business
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner
  • Ability to establish working relationships with all employees, management, and vendors
  • Ability to maintain and project professionalism, internally and externally, at all times
  • Ability to establish and communicate a vision for the park
  • Flexible in approach; can readily adapt to business and team needs and changes
  • Ability to hold oneself accountable for high personal standards of conduct and professionalism
  • Appreciation of diversity (thought, ethnic, gender, etc.)
  • Innovative and strategic thinker