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Hospitality Service Host

2 months ago

Portsmouth, Virginia, United States Rank Group Full time

Culinary Experience Host

Company Overview

Rank Group is a premier operator in the entertainment sector, providing an exceptional blend of gaming and leisure activities. Our commitment to creating a safe and enjoyable environment for our patrons is paramount, as we strive to deliver memorable experiences that encourage repeat visits.

Our venues offer a dynamic and fulfilling workplace, with opportunities spanning various aspects of customer service and gaming. We are dedicated to nurturing talent and providing structured development programs for those looking to advance their careers in the entertainment industry.

Role Overview

As a Culinary Experience Host, you will serve as the welcoming face of our establishment, engaging and entertaining guests to ensure they feel valued and appreciated. Your enthusiasm for hospitality will play a crucial role in crafting unforgettable experiences.

In this position, you will embody the essence of exceptional service, working diligently to foster a lively and inviting atmosphere that surpasses guest expectations.

Key Responsibilities

  • Demonstrate a customer-centric approach, ensuring every guest enjoys an outstanding experience that encourages their return.
  • Stay informed about current promotions and offerings to enhance the guest experience.
  • Deliver food and beverage services promptly and courteously, ensuring high-quality standards.
  • Contribute positively to daily and weekly performance targets.
  • Maintain a friendly and enthusiastic demeanor, addressing all guest requests with professionalism.
  • Ensure stock levels are replenished to provide continuous access to products for guests.
  • Encourage the use of membership programs during guest interactions.
  • Promote digital offerings through engaging customer interactions.

Qualifications

  • Positive and proactive attitude.
  • Experience in a hospitality or customer service role.
  • Preferred experience in a multifaceted service environment.
  • Passionate about delivering exceptional customer experiences.
  • Ability to collaborate effectively with team members.
  • Strong communication skills.
  • Adaptable to change and open to new working methods.
  • Willingness to work flexible shifts, including weekends and holidays.