Customer Experience Specialist

3 weeks ago


Northridge, California, United States Big 5 Full time

We're seeking a Customer Experience Specialist to join our team at Big 5. As a Retail Sales Associate, you'll be responsible for creating a positive and engaging shopping experience for our customers.

Job Description

The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced retail environment. You'll be responsible for performing sales and service tasks, including proposing add-on sales, answering telephones, and providing product information.

Key Responsibilities:
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Provide exceptional customer service and support
  • Perform sales and service tasks with accuracy and efficiency
  • Assist with visual merchandising and store displays
  • Participate in inventory management and stockroom organization

Estimated Salary: $48,000 - $62,000 per year.

About Us

Big 5 is a leading retailer of sporting goods and outdoor apparel. We are committed to providing our customers with the best possible shopping experience and offer competitive salaries and benefits to our employees.



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