Sales Associate

4 weeks ago


Canton, United States Kohl's Full time

About the Role

As a Seasonal Retail Sales Associate at Kohl's, you will play a crucial part in delivering exceptional customer experiences and driving sales growth. Your primary responsibility will be to provide top-notch customer service in point of sale and customer service processes, focusing on consistent execution and operational efficiency.

Key Responsibilities

  • Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise, and properly handle different methods of payment.
  • Accurately and efficiently execute point of sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
  • Meet or exceed individual goals, such as credit and loyalty targets.
  • Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
  • Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, and utilizing available tools and resources while meeting Kohl's brand standards.
  • Participate in daily service processes, such as register and cash balancing, change orders, and replenishing supplies.

Requirements

  • Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture.
  • Exercise good judgment and discernment when making decisions, taking appropriate partners as needed.
  • Demonstrate a customer service mindset, anticipating customer needs, and satisfactorily resolving issues.
  • Accomplish multiple tasks within established timeframes.
  • Follow company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for the safety of all associates and customers.
  • Receive, understand, and proactively respond to direction from supervisors/managers and other company personnel.

Preferred Qualifications

  • Client-facing retail or service industry experience.

What We Offer

Kohl's offers a variety of benefits to associates, including work-life balance, health and wellness programs, savings and retirement benefits, insurance programs, and life events support.


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