Housekeeping Supervisor

1 week ago


Cherokee, North Carolina, United States The Burks Companies Full time
Job Description

Job Summary:

The Burks Companies, Inc. is seeking a highly motivated and experienced Housekeeping Supervisor to join our team. As a key member of our facilities management team, you will be responsible for ensuring the highest standards of cleanliness and appearance in our hotel and casino properties.

Key Responsibilities:

  • Supervise and coordinate the work activities of Guest Room Attendants and Hotel Housemen to ensure clean, orderly, and pristine rooms and guest experience areas.
  • Inspect rooms and common areas, including grounds and exterior common areas, for cleanliness and take corrective action as needed.
  • Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment.
  • Perform inventories to ensure proper par levels are consistently maintained.
  • Obtain lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Motivate team members and resolve any issues that occur on the job.
  • Issue supplies and equipment to workers.

Requirements:

  • Possess a good command of the English language and ability to clearly and pleasantly communicate with guests.
  • Thorough knowledge of hotel services and operations.
  • Must have a professional image and personality exuding confidence and leadership skills.
  • Ability to focus attention to details and be able to organize, prioritize, and follow up.
  • Ability to maintain confidentiality and security of all guests and general hotel information.
  • Ability to work flexible hours, including weekends and evenings if necessary.
  • Work experience as a Housekeeping Supervisor or similar role.
  • Excellent organizational and team management skills.
  • Ability to occasionally lift items weighing up to 50 lbs. and perform general cleaning tasks including bending, kneeling, reaching, and being on your feet for an entire shift.
  • Customer Service: Responds promptly to customer needs, requests for service, and assistance.

About The Burks Companies, Inc.:

The Burks Companies, Inc. is a leading Integrated Facilities Management (IFM) company with over 30 years of experience providing support services to commercial, life sciences, hospitality, and other prominent industries. We pride ourselves on retaining an awesome team and offering competitive wages, a comprehensive benefits program, a positive, respectful work environment and culture, opportunities for growth, and more.



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