Medical Receptionist

6 days ago


Webster, New Hampshire, United States BoulderCentre for Orthopedics and Spine Full time
About the Role

The MRI Front Desk Receptionist is responsible for providing exceptional patient care and ensuring seamless day-to-day operations in the MRI department at Boulder Centre for Orthopedics.

You will be the first point of contact for patients and visitors, answering phone calls, scheduling appointments, and checking patients in and out.

In addition to your administrative duties, you may be required to assist with MRI procedures and provide support to the MRI Technologist as needed.

Key Responsibilities:
  • Provide exceptional patient care and ensure seamless day-to-day operations.
  • Answer phone calls, schedule appointments, and check patients in and out.
  • Assist with MRI procedures and provide support to the MRI Technologist as needed.
  • Maintain accurate records, process payments, and perform various administrative tasks.
  • Facilitate patient flow and communicate delays with patients and clinical staff.
  • Follow all Clinic policies on safety and security, maintain restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
Requirements:

To be successful in this role, you will need to have:

  • A high school diploma or equivalent.
  • One year of experience in customer service or reception, preferably in a medical office setting.
  • Proficient in using multi-line phone systems, including transferring calls and paging.
  • Skilled in exercising diplomacy and tact while multitasking, organizing patient schedules, and communicating effectively with physicians.
  • Possess adequate hearing and clear, loud speech for interacting with callers and patients.
  • Ability to work well under pressure with minimal supervision.
  • Capable of eliciting appropriate information to route calls or schedule appointments with the appropriate provider.
  • Proficient in preventing, calming, and defusing irate callers, addressing their concerns effectively.
  • Competent in using Microsoft Office, including Word, PowerPoint, Excel, and practice management/EMR software.


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