MRI Front Desk Receptionist

4 days ago

Webster, New Hampshire, United States BoulderCentre for Orthopedics and Spine Full time

Job Type

Full-time

Description

Job Overview: Join our team as a Front Desk Receptionist where you'll greet and guide patients and visitors with professionalism, manage paperwork and patient demographic data in our EMR system, handle incoming calls, oversee patient check-ins and check-outs, collect payments, and perform various clerical duties. Your role will be pivotal in ensuring seamless patient experiences and the efficient operation of our clinic.

Department: MRI

Reports to: Front Desk Manager/MRI Manager

Schedule/Type: FT - onsite/hourly M-F 8am-5pm

Wage: $18-26/hr, commensurate with experience

Bonus Eligibility: No

Requirements

Primary Job Responsibilities:

  • Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit. Additionally, checks patients in and out, collects necessary documentation and demographic information, collects co-pays.
  • Promptly and professionally answers telephone calls. Routes calls appropriately, offers voice mail or redirection of calls as needed.
  • Schedules imaging appointments for patients either by phone when they call or in-person after an office visit.
  • Uses computerized EMR system to match physician /clinician availability with patient's preferences in terms of date and time.
  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns.
  • Communicates as needed with physician /clinician and other staff about any patient concerns or issues related to imaging orders. Answers non-medical questions and gives routine non-medical instructions.
  • Explains financial requirements to the patients or responsible parties and collects co-pays as required.
  • Keeps the reception, patient areas and break room clean and organized. Opens and closes office as needed.
  • Facilitates patient flow and communicates delays with patients and clinical staff.
  • Follows all Clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
  • Adheres to HIPAA policies at all times.
  • Appropriately and courteously screens solicitors for relevance to organization needs.
  • Provides excellent service to all customers (internal and external) with a positive, helpful attitude.
  • Assists in the ordering, receiving, stocking and distribution of office supplies.
  • All employees have a responsibility to comply with our organization's policies and procedures, code of conduct and mission, values & vision.
  • Performs other duties as assigned.
Additional Department-Specific Responsibilities:

MRI:

1. Verifies patient demographics, secures signatures on applicable authorizations, histories and other forms, and prepares patient file for technologist.

2. Occasionally assists MRI Technologist in positioning patients for the diagnostic procedure.

3. Researches and verifies patient insurance benefits, including: obtaining pre-authorization when applicable and advising patients about co-insurance and deductibles due at time of service.

4. Process MRI claims for reimbursement following completion of procedure.

Requirements:
  • High school diploma or equivalent.
  • One year of experience in customer service or reception, preferably in a medical office setting
  • Proficient in using multi-line phone systems, including transferring calls and paging
  • Skilled in exercising diplomacy and tact while multitasking, organizing patient schedules, and communicating effectively with physicians
  • Possess adequate hearing and clear, loud speech for interacting with callers and patients
  • Ability to work well under pressure with minimal supervision
  • Capable of eliciting appropriate information to route calls or schedule appointments with the appropriate provider
  • Proficient in preventing, calming, and defusing irate callers, addressing their concerns effectively
  • Competent in using Microsoft Office, including Word, PowerPoint, Excel, and practice management/EMR software
Company Paid Benefits:

Employee HDHP Plan

Basic Life/AD&D -Guardian

16 days of PTO per year

7-7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions:

• Medical

• HSA and FSA

• Dental

• Vision

• Short-Term Disability

• Voluntary Life and AD&D

• Flex Spending Accounts

• General Purpose Healthcare FSA

• Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)

• 401K

Closing Date: March 31st, 2024

Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.

Salary Description

$18-$26 per hour, commensurate with experience

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