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Fraud Risk Specialist

2 months ago

Detroit, Michigan, United States Simpay Full time
Company Overview

At Simpay, we are dedicated to simplifying the lives of business owners by offering innovative solutions that save time and money. Our comprehensive range of products and services includes card processing, point-of-sale (POS) systems, payroll services, and tools designed to enhance sales.

Position Summary

We are currently seeking a Risk Analyst to enhance our Risk team. This role is pivotal in conducting thorough investigations to identify fraud and risk patterns while guiding our clients on optimal practices for card acceptance.

Key Responsibilities
  • Track monthly collections and recover losses within the portfolio.
  • Process UCC Liens, levies, and tax notifications.
  • Respond to compliance notifications efficiently.
  • Collaborate closely with fellow Risk Analysts to fulfill all risk-related tasks.
  • Conduct analytical risk assessments for merchant portfolio decisions.
  • Engage with clients to educate them on best practices for card acceptance.
  • Build and maintain strong relationships with key clients.
  • Communicate directly with clients regarding risk restrictions and account decisions.
  • Resolve and de-escalate inquiries within the Merchant Awareness department.
  • Validate unusual transactions through invoice requests and other investigative methods.
  • Perform re-underwrites for accounts with heightened financial exposure.
  • Analyze diverse business types across various credit card acceptance channels and risk factors.
  • Monitor client deposits to ensure compliance with approved processing limits.
  • Make real-time funding decisions and document the decision-making process through a CRM ticketing system.
  • Timely place flagged accounts on reserve to minimize losses.
  • Monitor suspicious merchant activities and take action against fraudulent behaviors.
  • Provide analytical insights to underwriting, customer support, and sales teams.
Qualifications

The ideal candidate will possess:

  • 3-5 years of experience in a merchant awareness or risk investigation role.
  • A background in merchant services, with current experience in Fiserv (First Data).
  • In-depth knowledge of Card Scheme rules and regulations.
  • Experience assisting clients with chargebacks in a supportive capacity.
  • Strong communication skills, particularly in handling escalated inquiries related to due diligence investigations.
  • An understanding of the workflow and onboarding processes for new merchants.
  • Hands-on experience in reviewing and analyzing financial data and processing statements.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Excellent interpersonal and communication skills.
  • The ability to perform effectively in high-pressure environments.
Personal Attributes

The candidate should be:

  • Passionate about providing exceptional customer service.
  • Highly organized with strong time management skills.
  • Able to work collaboratively across various processes to ensure effective handoffs.
  • Adaptable to a fast-paced work environment.
Decision-Making Impact

This role requires autonomy in managing daily activities. Decisions that fall outside the defined scope of work should be escalated to the Department Head.

Benefits
  • Acknowledged winning culture (Top Workplaces 2022).
  • Healthcare plans with low to no deductibles.
  • Generous paid time off and charitable time off.
  • Casual dress environment.
  • Frequent company events that promote team bonding.
  • 401k plan with a 4% match.
  • A transparent and collaborative workplace culture.

Simpay is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.