Fiber Internet Re-engagement Specialist

7 days ago


Evans, United States Vero Networks Full time
Job Description

Vero Networks is a dynamic company that offers exciting opportunities for individuals who are passionate about providing exceptional customer experiences. As a Network Installation Support Representative, you will play a crucial role in ensuring that our customers receive the best possible service.

About the Role

This role requires a high level of organization, attention to detail, and excellent communication skills. You will work closely with various teams to coordinate customer outreach, scheduling of installations, and address technical or logistical challenges that arise.

Key Responsibilities
  • Identify and engage customers who have expressed interest in our fiber internet services but have not yet completed the installation process.
  • Develop and implement strategies to overcome obstacles and finalize installations.
  • Collaborate with sales, marketing, and operations teams to ensure seamless customer experiences.
  • Analyze customer feedback to improve the company's installation process and customer experience.
  • Maintain accurate records of customer interactions, follow-ups, and progress using CRM software.
Requirements
  • 2 years Client Retention or Sales experience.
  • Ability to remain positive and motivated in challenging situations.
  • Strong communication skills and the ability to connect with people.
  • A valid driver's license, car insurance, a clean driving record, and a reliable vehicle.
  • Enthusiastic, engaging, and ready to help others succeed.
Why Join Our Team?
  • Be part of a fast-growing company with a supportive and fun team culture.
  • Excellent training and growth opportunities – no college degree required.
  • Competitive salary ($60k + bonus) and benefits.
Working Conditions
  • Spends approximately 90% of the time in an outside environment for extended periods in any season.
  • Ability to stand or walk for extended periods of time.
  • Ability to carry and transport sales materials.
  • Minimal time in an office environment.
  • Full-time position based in Weld and Morgan County, Colorado.


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