Front Desk Representative
8 hours ago
As a Front Desk Agent at New Castle Hotels, you will be the first point of contact for our guests, setting the tone for their stay. Your warm welcome and genuine hospitality will make a lasting impression, ensuring our guests feel valued and cared for.
Key Responsibilities:- Make a First Impression: Deliver exceptional customer service, whether in person or over the phone, to create a positive experience for our guests.
- Make a Lasting Impression: Take the time to understand our guests' needs, address any concerns, and provide a personalized experience during check-out.
- Enjoy Problem Solving: Be proactive in resolving guest issues, from luggage assistance to providing recommendations for local attractions.
- Be Accountable: Handle cash and credit transactions, manage front office software, and maintain accurate records.
- Ensure Safety and Security: Adhere to hotel policies and procedures, anticipating and addressing any potential safety concerns.
Requirements:
- Excellent verbal and written communication skills in English
- Ability to handle cash and credit transactions
- Front office software proficiency
- Light work, with occasional lifting of up to 20 pounds and regular need to stand for long periods
About New Castle Hotels:
We are a hospitality company dedicated to providing exceptional guest experiences. Our team members are the heart of our operation, and we are committed to supporting their growth and development.
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