Experienced DME Patient Care Coordinator

1 week ago

Colorado Springs, Colorado, United States Sentido Health Full time
Job Summary

We are seeking an experienced DME Patient Care Coordinator to join our team at Sentido Health. As a key member of our team, you will be responsible for communicating with patients, account managers, and referral sources to provide exceptional customer service and ensure the smooth processing of medical supplies orders.

Key Responsibilities
  • Communicate with patients to introduce ourselves and the company, and ensure they understand the process involved in processing their initial order for medical supplies.
  • Advise patients that they are their Patient Care Coordinator and will be acting on their behalf to ensure the smooth processing of their order.
  • Facilitate communication between patients, third-party payers, distributors, doctors, nurses, case managers, account managers, and others as required to meet patients' needs and expectations.
  • Ensure patients' paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with responsible parties.
  • Enter and maintain accurate and up-to-date information in Brightree.
  • Respond to patient inquiries, requests, and complaints in a timely manner, working with other staff members.
  • Explain insurance requirements needed to qualify for specific products.
Requirements
  • Medicare DME experience required.
  • Bilingual in Spanish and English (preferred but not required).
  • Experience recognizing the needs and concerns of individuals.
  • Effectively communicate orally and in writing.
  • Ability to follow verbal and written instruction.
  • Professional telephone and email etiquette.
  • Able to work in a fast-paced, self-directed environment.
  • Detail-oriented with excellent time management skills.
  • Decision-making, problem-resolution, and creative thinking skills.
  • Responds well to multitasking while providing exceptional customer service, support, and response.
Competencies
  • Recognizes the needs and concerns of individuals.
  • Effectively communicates orally and in writing.
  • Ability to follow verbal and written instruction.
  • Self-directed and motivated.
  • Professional telephone and email etiquette.
  • Works with team to effectively problem-solve.
  • Provides superior customer service to accounts, responding promptly to customer and patient needs.
  • Maintains confidentiality and follows HIPAA practices.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Work Environment

This is a full-time position, working Monday through Friday, 8:00 a.m. to 5:00 p.m. in an in-office setting.

Physical Demands

Able to lift and carry up to 20lbs.

Preferred Education and Experience
  • High school diploma.
  • Bilingual is preferred but not required.

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