Receptionist

3 days ago


Everett, Pennsylvania, United States Homewood at Spring House Estates Full time
Job Summary:

A very visible and public relation position in handling all telephone calls and acts as an information center for all residents, co-workers, and guests.

Key Responsibilities:
  • Treats all information about residents, their condition, and family as well as personnel matters as confidential information
  • Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices
  • Receives callers, determines nature of business and directs callers to the appropriate destination
  • Provides information or directs inquiries to the appropriate person in a professional and polite manner. Handles requests for information in a positive/professional manner
  • Separates and sorts mail
  • Responsible for issuing receipts for payments and contributions which are received at the front desk and preparing a daily reconciliation sheet
  • Types memos, correspondences, reports and other documents as requested by department heads
  • Keeps inventory of office supplies
  • Enters information on the computer concisely, accurately and completely as directed by the supervisor
  • Performs other functions as directed by the supervisor
Requirements:
  • Requires tact, finesse, and a gracious spirit in meeting the requests and/or complaints in a manner reflective of Homewood's philosophy
  • Keyboard speed of 40 wpm; ability to use computer and word processing software; knowledge of office style manual
  • Ability to read, write and understand English well
  • Has compassion, understanding and empathy for older persons
  • Ability to understand and follow oral and written instructions
  • Ability to communicate to residents at a level they can understand
  • Basic math skills
  • Ability to respond in a cheerful, pleasant, and professional manner to the public, and enjoys working with the public
  • Ability to adjust priorities from one demand to another

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