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Customer Service Coordinator

2 weeks ago

Dublin, California, United States Ross Full time
About This Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a customer service coordinator. In this role, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Main Responsibilities:
  • Respond to customer inquiries and resolve issues
  • Provide product information and answer customer questions
  • Collaborate with internal teams to resolve customer complaints
  • Develop and implement customer service initiatives
  • Monitor customer feedback and make recommendations for improvement
Requirements:
  • 2+ years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel
  • Familiarity with customer relationship management (CRM) software