Customer Service Manager

4 days ago


Dublin, California, United States Ross Full time
Role Summary

This Senior Receptionist position offers an exciting opportunity to work with a dynamic team, providing exceptional customer service and support to visitors, callers, and employees. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work independently in a fast-paced environment.

Main Responsibilities:
  • Answer phone calls and route them accordingly, ensuring prompt and professional service.
  • Greet visitors, issue visitor badges, and direct them to their destinations.
  • Provide administrative support, including data entry, filing, and other tasks.
  • Train new staff members and provide guidance on policies and procedures.
Requirements:
  • Minimum 3 years of experience in a reception or switchboard environment.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
  • Strong organizational and time management skills.


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