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Customer Service Representative

2 months ago

Northbrook, Illinois, United States Fifth Third Full time
Job Summary

We are seeking a highly skilled and customer-focused Lead CSR to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities
  • Provide personalized service to customers, addressing their financial needs and concerns.
  • Collaborate with Financial Center Manager to ensure seamless operations and achieve business objectives.
  • Develop and maintain a deep understanding of retail products and services, making informed referrals to customers.
  • Participate in training and development programs to enhance skills and knowledge.
  • Contribute to a positive and inclusive work environment, upholding the bank's core values.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Flexibility in scheduling and willingness to work a varied schedule.
What We Offer

Fifth Third Bank is committed to providing a comprehensive benefits package, including competitive compensation, opportunities for professional growth, and a supportive work environment.