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Insurance Service Representative

2 months ago

Newberry, South Carolina, United States InSite Support Services & Insure Response Full time

About InSite Support Services & Insure Response

InSite Support Services & Insure Response is a leading provider of customer service solutions for the insurance industry. Our team is dedicated to delivering exceptional service to our clients and their customers.

Job Summary

We are seeking a highly motivated and customer-focused Insurance Service Representative to join our team. As an Insurance Service Representative, you will be responsible for providing exceptional service to our clients and their customers, answering questions about insurance policies and coverage issues, and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Answer incoming call center questions for multiple clients about insurance policies and coverage issues
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers' coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries in multiple CRM or Agency management software
  • Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Requirements

  • Customer service oriented with previous customer service experience a plus
  • Excellent active listening, interpersonal, and verbal and written communication skills
  • Proficient typing and computer multi-tasking skills with a minimum of 35 WPM

Benefits

  • Starting base wage up to $15.00/hour
  • Paid training
  • Opportunity to become a licensed insurance agent at no cost to employee
  • No cold calling
  • Flexible scheduling
  • Weekly pay
  • Paid vacation and sick time
  • Promote from within
  • Health, Dental, Vision, Life insurance, Short-term and long-term disability
  • 401k with company match of 6%
  • Shift differential for nights and weekends
  • Bilingual differential available for Spanish speaking agents