Front Desk Ambassador

1 month ago

Carlisle, United States EXCL Hospitality Full time
Job Overview

The Front Desk Ambassador is responsible for delivering exceptional guest service and sales at the front desk, ensuring a seamless and memorable experience for all guests. This role requires a strong focus on customer satisfaction, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional guest service and sales at the front desk
  • Check guests in and out efficiently, ensuring a smooth and welcoming experience
  • Offer guidance and recommendations to guests on hotel amenities, dining options, and local attractions
  • Manage guest complaints and concerns in a professional and courteous manner
  • Collaborate with other hotel staff to ensure seamless guest service and satisfaction
Requirements:
  • Minimum 2 years of consistent employment experience
  • Excellent customer service skills and a strong focus on guest satisfaction
  • Ability to work effectively in a fast-paced environment and adapt to changing situations
  • Strong communication and interpersonal skills
  • Ability to work a rotating schedule, including weekends and holidays
About EXCL Hospitality

EXCL Hospitality is committed to providing an exceptional work environment for its employees, with a focus on career development, employee recognition, and community involvement. We are an equal opportunity employer and welcome applications from diverse candidates.

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