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Enterprise Customer Success Manager

2 months ago

Bellevue, Washington, United States SeekOut Full time
Job Overview

About SeekOut:

SeekOut empowers organizations to attract, develop, and retain exceptional talent through its innovative talent optimization platform. In an era where data is abundant yet often fragmented, SeekOut bridges the gap, providing insights into employee strengths, aspirations, and the pathways to achieve their career goals. By integrating talent acquisition, management, and analytics, SeekOut enables companies to maximize their existing workforce while effectively sourcing new talent. Our platform is trusted by some of the most valuable companies in the U.S.

What We Are Looking For:

At the core of our operations is the success of our users. Our Enterprise Customer Success Managers collaborate closely with users and their executive stakeholders to oversee the complete customer experience.

This position is dedicated to implementing a personalized, high-touch Customer Success strategy for our Enterprise and Strategic clients. You will utilize advanced tools, prioritize user satisfaction, and manage the entire customer lifecycle, including onboarding, training, advocacy, expansion, and renewals for your assigned accounts.

Key Responsibilities:

  • Proactively oversee the complete customer journey within a tailored, high-touch Customer Success framework.
  • Manage onboarding, training, renewals, expansions, regular check-ins, and quarterly business reviews for your accounts.
  • Achieve quarterly renewal revenue targets.
  • Serve as a Subject Matter Expert on SeekOut, applying our technology and best practices to address challenges in talent sourcing, candidate engagement, and optimizing tech stacks to identify the most qualified candidates.
  • Work collaboratively with Sales, Marketing, and Product teams to ensure customers derive maximum value from SeekOut.

Ideal Candidate Profile:

  • Embody values of Kindness, Gratitude, and Curiosity.
  • Experience as an Enterprise Customer Success Manager for a SaaS product or in a related role such as Onboarding, Client Success, or Account Management.
  • Preferred background in Recruiting, Sourcing, or HR Technology.
  • Practical understanding of the entire recruitment process, ideally with experience in the Recruiting or HR Tech sector.
  • Exceptional verbal and written communication abilities.
  • Strong computer skills, including proficiency in Excel and familiarity with Customer Success tools like CRM, Live Chat, Helpdesk, and Customer Success Platforms.
  • A positive attitude and a collaborative, low-ego team spirit.

Our Commitment to Fair Compensation:

SeekOut prioritizes pay equity in our compensation philosophy. We strive to create a transparent and fair environment where team members are compensated equitably for similar work, feel supported, and choose to grow their careers with us. We consider individual skills, market data, and internal equity when determining compensation.

Compensation and Benefits:

  • Comprehensive health benefits including medical, dental, vision, life insurance, health savings, and flexible spending accounts.
  • Stock options.
  • Stipends for home office setup, education, and wellness.
  • Flexible paid time off.
  • Company-paid holidays.
  • Paid parental leave for all parents.
  • Retirement plan with company matching.
  • In-office perks such as transportation subsidies, daily lunch service, snacks, and wellness facilities.

Our Commitment to Diversity:

SeekOut stands against discrimination and is dedicated to fostering a diverse workforce. We value your experiences, perspectives, and unique identity, striving to create inclusive and equitable work environments. We are actively working to implement measurable policies and practices that combat racism and discrimination.

SeekOut is proud to be an equal opportunity employer, committed to the inclusion of all individuals and providing reasonable accommodations for qualified candidates with disabilities throughout the application process.