Customer Experience Director
4 days ago
Company Overview: Gold Star Foods is a leading food distributor to K-12 schools in the United States, committed to delivering exceptional customer service.
Job Summary: We are seeking a highly skilled Customer Experience Director to oversee the day-to-day operations of the Customer Experience Team for West Coast locations. The successful candidate will establish policies and procedures that drive high-quality customer service delivery, aligning with industry best practices.
Key Responsibilities:
- Customer Service Excellence: Maintain and support our ongoing priority of assuring excellent customer relations in all divisions, ensuring a customer service rate of 98.7% for the CX Team.
- Department Operations: Coordinate the day-to-day operations of the department, ensuring customer service processes are followed, and customer orders are processed in a timely manner.
- Quality and Customer Service: Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and identifying trends to recommend system improvements.
- Leadership and Development: Promote and cultivate the GSF Customer Success culture and core values, maintaining staff by recruiting, selecting, orienting, onboarding, and training employees, and developing personal growth opportunities.
Requirements:
- 2-3 years of experience with increasing responsibility in F&B or distribution, management, customer service, and/or another related field.
- Proficient in Microsoft Office (Excel, PowerPoint, Word) and ability to utilize other computer systems.
- Excellent communication skills, both verbal and written.
- Ability to multi-task, excellent time management and organizational skills.
- Ability to think critically, analyze data sets, and provide recommendations.
- Ability to lead a team and work collaboratively with others.
Working Conditions and Physical Demands: This position will be in an office setting, requiring the ability to sit, stand, stoop, kneel, crouch, and bend for up to 8 hours, with occasional lifting of objects up to 10lbs.
-
Customer Experience Director
3 weeks ago
Ontario, California, United States GS Foods Group Full timeJob Title: Customer Experience DirectorAt Gold Star Foods, we are committed to delivering exceptional customer service and building strong relationships with our customers. We are seeking a highly skilled and experienced Customer Experience Director to lead our Customer Experience Team and drive business growth through customer-centric initiatives.Job...
-
Customer Experience Director
4 days ago
Ontario, California, United States Gold Star Foods Full timeCustomer Experience DirectorGold Star Foods is seeking a highly skilled Customer Experience Director to lead our West Coast operations. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our K-12 school food distribution business.Key Responsibilities:Develop and implement customer experience...
-
Customer Experience Director
3 weeks ago
Ontario, California, United States Gold Star Foods Full timeCustomer Experience DirectorGold Star Foods is seeking a highly skilled Customer Experience Director to lead our Customer Experience Team for West Coast locations. As a key member of our leadership team, you will be responsible for establishing policies and procedures that deliver high-quality customer service and reflect industry best practices.Key...
-
Customer Experience Associate
1 week ago
Ontario, California, United States Marshalls Full timeCustomer Experience Coordinator at MarshallsAs a Customer Experience Coordinator at Marshalls, you will play a key role in delivering exceptional customer service and creating a positive store culture. Your responsibilities will include:Key Responsibilities:Role model established customer experience practices with internal and external customersSupport and...
-
Customer Experience Specialist
4 weeks ago
Ontario, California, United States Best Buy Co. , Inc. Full timeCustomer Experience SpecialistAt Best Buy Co., Inc., we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in building strong relationships with our customers and providing personalized solutions to their needs.Key Responsibilities:Verify serial and model numbers to ensure accurate...
-
Customer Experience Representative
18 hours ago
Ontario, California, United States GHP Management Full timeCustomer Care SpecialistAs a key member of the GHP Management team, you will play a vital role in delivering exceptional resident experiences. Your primary responsibility will be to serve as the first point of contact for all resident interactions, ensuring a positive and proactive approach to resolving inquiries, service requests, and concerns.Key...
-
Customer Experience Lead
1 month ago
Ontario, California, United States Victoria's Secret Full timeCustomer Experience Lead OpportunityVictoria's Secret & Co is seeking a highly motivated and results-driven Customer Experience Lead to join our team at Ontario Mills. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.Key...
-
Sales Associate
2 weeks ago
Ontario, California, United States EssilorLuxottica Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at EssilorLuxottica. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand their needs and...
-
Customer Experience Lead
3 weeks ago
Ontario, California, United States Victoria's Secret Full timeJob SummaryA Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Key ResponsibilitiesDrive and grow top-line sales by selling, leading and...
-
Customer Experience Lead
4 weeks ago
Ontario, California, United States Victoria's Secret Full timeCustomer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of the Store Leadership Team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a values-based leader who can inspire and motivate associates to achieve results.Key Responsibilities:Lead and demonstrate...
-
Operations Director
4 weeks ago
Ontario, California, United States WorldBridge Partners - Leaders in Recruiting and Executive Search Full timeDirector of OperationsWe are seeking a seasoned Director of Operations to oversee and develop the management of all areas of manufacturing, quality, shipping & receiving, and maintenance for a non-union facility operating 2 shifts.Key Responsibilities:Develop and establish manufacturing, sourcing, procurement, and engineering procedures to ensure products...
-
Sales Director
16 hours ago
Ontario, California, United States Workbox Staffing Full timeJob OverviewWorkbox Staffing is seeking a seasoned Sales Director to lead business development efforts in the RV and Solar industry. This remote opportunity offers a competitive base salary of $75,000, plus commission and quarterly bonus opportunities. The ideal candidate will possess strong negotiation skills, a proactive approach to business development,...
-
IT Sales Director
4 days ago
Ontario, California, United States NetXperts Full timeAbout NetXpertsWe are a leading IT services firm that specializes in delivering innovative technology solutions to our clients. Our team of experts is dedicated to helping organizations like yours succeed in today's fast-paced digital landscape.Job DescriptionWe are seeking an experienced Account Director to join our team. As an Account Director, you will be...
-
IT Sales Director
3 weeks ago
Ontario, California, United States NetXperts LLC Full timeAbout NetXperts LLCNetXperts LLC is a leading IT services firm that specializes in delivering innovative technology solutions to clients across various industries. Our team of experts is dedicated to helping businesses succeed in today's fast-paced digital landscape.Job DescriptionWe are seeking an experienced Account Director to join our team. As an Account...
-
Account Director
4 weeks ago
Ontario, California, United States NetXperts Full timeAbout NetXpertsNetXperts is a leading IT services firm that specializes in delivering innovative technology solutions to clients across various industries. Our team of experts is dedicated to helping businesses succeed in today's fast-paced digital landscape.Job DescriptionWe are seeking an experienced Account Director to join our team. As an Account...
-
IT Sales Director
4 weeks ago
Ontario, California, United States NetXperts Full timeAbout NetXpertsNetXperts is a leading IT services firm that specializes in delivering innovative technology solutions to clients across various industries. Our team of experts is dedicated to helping businesses succeed in today's fast-paced digital landscape.Job DescriptionWe are seeking an experienced Account Director to join our team. As an Account...
-
Operations Director
4 days ago
Ontario, California, United States ASSA ABLOY Group Full timeJob Title: Operations DirectorWe are seeking an experienced Operations Director to lead our regional manufacturing facility or Service Center in Ontario, California. As a key member of our team, you will be responsible for overseeing the daily operations, managing the P & L, and driving business growth through process improvement and customer...
-
Sales Director
2 days ago
Ontario, California, United States Hireio, Inc. Full timeJob OverviewHireio, Inc. is seeking a highly skilled Sales Director to lead our e-commerce sales team. The ideal candidate will have a proven track record of managing and updating account activities, including setting up new product listings and maintaining product and category pages.Key Responsibilities:Formulate sales plans for current and prospective...
-
Regional Sales Director
4 weeks ago
Ontario, California, United States 直得科技股份有限公司 Full timeJob Title: Regional Technical Sales Director – WestregionJob Summary:The Regional Technical Sales Director – Westregion is responsible for driving sales growth and increasing revenue in the Western Region. This role requires a strong technical background, excellent communication skills, and the ability to build and maintain relationships with key...
-
E-commerce Director for Consumer Goods
15 hours ago
Ontario, California, United States Hireio, Inc. Full timeJob OverviewWe are seeking an experienced E-commerce Director to lead our Consumer Goods team. The ideal candidate will have a proven track record of managing and updating account activities, including setting up new product listings and maintaining product and category pages.The successful candidate will formulate sales plans for current and prospective...