Client Success Manager

3 days ago

Mequon, Wisconsin, United States Vaco Full time
Job Title: Client Success Manager - Infrastructure Expert

Job Summary:

Vaco is seeking an experienced Client Success Manager to join our team. As a trusted advisor to our clients, you will serve as a liaison between our clients and our system administrator teams to ensure complete satisfaction of IT services and operational needs.

Key Responsibilities:

  • Act as a liaison and point of contact between our clients and the system administrator teams to ensure complete satisfaction of IT services and operational needs.
  • Coordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
  • Motivate, coach, and develop the team to deliver the highest level of service to the clients and ensure that expectations are delivered on time.
  • Encourage team input into procedures and practices – assisting them in developing their ideas.
  • Oversee technology projects and deployments for our Managed Services clients and internal technology teams.
  • Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability.
  • Create reports for key SLAs and projects and present information for weekly client interactions and meetings.
  • Contribute to the on-going development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders.
  • Work with clients on establishing priorities and budgets that will aid decision making and future technology needs.

Requirements:

  • 1+ years of MSP or consulting experience required.
  • 5+ Years of IT experience working with Microsoft Technologies (O365, Windows Servers, Server Backups).
  • Experience with ticket management/prioritization, device management reporting (RMM), and documentation management (knowledge base, asset inventory).
  • Experience leading a technical team of resources to assist them with task prioritization and overcoming obstacles.
  • Experience serving as a project manager for assigned client projects that may range from refresh projects (PCs, Servers) to new implementations (SD-WAN, phones).
  • Experience serving as a trusted advisor, VCIO, client consultant, customer success manager.
  • Experience planning, managing, and reporting on comprehensive budgets.
  • Must be authorized to work in the US.
  • Must be able to work in our Mequon, WI office three days per week.

Vaco is an Equal Opportunity Employer

  • Client Success Manager

    16 hours ago

    Mequon, Wisconsin, United States Vaco Full time

    Job Title: Client Success Manager - Infrastructure ExpertJob Summary:Vaco is seeking an experienced Client Success Manager to join our team. As a trusted advisor to our clients, you will serve as a liaison between our clients and our system administrator teams to ensure complete satisfaction of IT services and operational needs.Key Responsibilities:Act as a...

  • Customer Success Specialist

    2 weeks ago

    Mequon, Wisconsin, United States Vaco Full time

    Job Title: Customer Success Specialist (Infrastructure expertise required)Location: RemoteReports To: Director of IT Service DeliverySalary range: $100,000 - $120,000 with potential bonuses up to $20,000 distributed quarterly and annually.Vaco is a well-established Managed Service Provider (MSP) with over 20 years of experience in delivering a wide array of...

  • Client Relations Specialist

    2 weeks ago

    Mequon, Wisconsin, United States Annex Wealth Management Full time

    LOCATIONS: Mequon, Lake Country, Appleton (On-site)Are you passionate about fostering relationships and delivering outstanding client support?Do you possess a strong interest in finance and exceptional organizational skills?Step into the role of a Client Service Manager and contribute significantly to our mission.At Annex Wealth Management, we pride...

  • Client Relations Specialist

    2 weeks ago

    Mequon, Wisconsin, United States Annex Wealth Management Full time

    LOCATIONS: Mequon, Lake Country, Appleton (On-site)Are you passionate about fostering relationships and delivering outstanding client support?Do you possess a strong interest in finance and exceptional organizational skills?Become a pivotal member of our esteemed team as a Client Service Manager and contribute significantly to our mission.At Annex Wealth...

  • Client Support Representative

    2 weeks ago

    Mequon, Wisconsin, United States Staff-Up LLC Full time

    Position OverviewStaff-Up LLC is seeking a dedicated Client Support Representative.Employment Type: Full-time, Monday to Friday, 8 am – 5 pmCompensation: $18.50 per hourKey Qualifications:Exceptional verbal and written communication skillsProficient in resolving issues effectivelyAbility to manage multiple tasks efficientlyFlexibility in adapting to...

  • Project Manager

    5 days ago

    Mequon, Wisconsin, United States MSA Professional Services, Inc. Full time

    Job SummaryMSA Professional Services, Inc. is seeking a highly skilled and experienced Project Engineer to join our team. As a Project Engineer, you will be responsible for managing multiple projects and client needs, ensuring timely and within-budget completion. You will work closely with our team to deliver high-quality projects that meet our clients'...

  • IT Infrastructure Manager

    2 weeks ago

    Mequon, Wisconsin, United States Vaco Full time

    IT Infrastructure ManagerLocation: Milwaukee, WISalary range is $100,000 to $120,000 with up to $20,000 in quarterly and yearly bonuses.Vaco is a well-established and dynamic Managed Service Provider (MSP) that delivers a wide array of services, including Managed IT Services, Security Solutions, and IT Consulting. With over two decades of experience in the...

  • Culinary Operations Manager

    1 week ago

    Mequon, Wisconsin, United States Compass Group Careers Full time

    Join the Team at TouchPointBecome a part of TouchPoint, a premier provider of essential support services, specializing in healthcare housekeeping, laundry management, patient transportation, and food service. Our commitment to excellence drives us to deliver outstanding results and superior customer service to our clients.Position Overview: Culinary...

  • FOOD SERVICE OPERATIONS MANAGER

    2 weeks ago

    Mequon, Wisconsin, United States Compass Group Poland Sp. z o.o. Full time

    Salary: $55000- $60000Other Forms of Compensation: Merit increasesAt Compass Group Poland Sp. z o.o., we prioritize our people and are dedicated to providing outstanding hospitality. Our philosophy is centered around nurturing the individuals who contribute to our guests' experiences. Our team members are our greatest asset, and we continually work to...

  • Construction Project Manager

    1 week ago

    Mequon, Wisconsin, United States Fair Deal Home Buyers Full time

    Position Overview:We are seeking a skilled construction project manager to oversee our workforce and subcontractors. In this role, you will assist our construction firm in orchestrating and executing projects from inception to completion for residential clients.Key Responsibilities:Ensure that each construction project yields a superior finished product by...

  • Dining Services Manager

    7 days ago

    Mequon, Wisconsin, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Dining Services Manager to join our team at Compass Group, North America. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our dining services, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesManage a...

  • Construction Site Manager

    5 days ago

    Mequon, Wisconsin, United States Fair Deal Home Buyers Full time

    Job SummaryWe are seeking an experienced Construction Site Manager to lead our labor crew and subcontractors. The ideal candidate will have at least 5 years of construction field experience with leadership skills in managing general contractors.Key ResponsibilitiesOversee construction projects from start to finish, ensuring high-quality finished products and...

  • Construction Site Manager

    7 days ago

    Mequon, Wisconsin, United States Fair Deal Home Buyers Full time

    Job SummaryWe are seeking an experienced Construction Site Manager to lead our labor crew and subcontractors. The ideal candidate will have at least 5 years of construction field experience with leadership skills in managing general contractors.Key ResponsibilitiesOversee construction projects from start to finish, ensuring high-quality finished products and...

  • Global Resource Management Analyst

    2 weeks ago

    Mequon, Wisconsin, United States Rockwell Automation Full time

    Location: Multiple Locations AvailableCompany Overview:Rockwell Automation stands as a leading global technology firm dedicated to enhancing the productivity, sustainability, and agility of manufacturers worldwide. With a workforce exceeding 28,000, we pride ourselves on the positive impact we make daily. Our commitment to innovation empowers our...

  • Construction Project Manager

    7 days ago

    Mequon, Wisconsin, United States Fair Deal Home Buyers Full time

    About the Role:We are seeking an experienced and skilled Construction Site Supervisor to lead our labor crew and subcontractors at Fair Deal Home Buyers. As a key member of our team, you will be responsible for planning and managing projects from start to finish, ensuring high-quality finished products and meeting our company's goals.Key...

  • Construction Project Manager

    3 days ago

    Mequon, Wisconsin, United States Fair Deal Home Buyers Full time

    Position Overview:We are seeking a skilled construction project manager to oversee our workforce and subcontractors. This role involves guiding our construction firm in planning and executing projects from inception to completion for homeowners. Key responsibilities include daily scheduling, ensuring safety and compliance on-site, and supervising all...

  • Patient Service Manager

    7 days ago

    Mequon, Wisconsin, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled Patient Services Manager to lead a small Patient Services Team in an Acute Care Hospital setting. As a key member of our team, you will be responsible for establishing goals and overseeing the implementation of patient food services needs based on medical direction and patient population.Key...

  • Dining Services Manager

    5 days ago

    Mequon, Wisconsin, United States Compass Group, North America Full time

    About Compass Group, North AmericaCompass Group, North America is a leading foodservice and support services company that delivers high-quality, innovative solutions to clients across the country.Job SummaryWe are seeking a highly skilled and experienced Dining Services Manager to join our team at Compass Group, North America. As a key member of our...

  • Food and Beverage Assistant Manager

    2 weeks ago

    Mequon, Wisconsin, United States The Marcus Corporation Full time

    Culinary Excellence. Guest Satisfaction. Team Spirit.Join The Marcus Corporation: A Place for Ambitious IndividualsBecome a vital part of the Marcus Theatres Culinary Team and discover how we have transformed the cinema experience. As an Assistant Manager in Food and Beverage, you will engage with a supportive community that fosters growth and enjoyment in...

  • Club Operations Manager, Assistant General

    7 days ago

    Mequon, Wisconsin, United States Elite Sports Clubs Full time

    Job Summary:Elite Sports Clubs is seeking an experienced and dynamic Assistant General Manager to join their team at the Mequon location. As a key member of the management team, the successful candidate will be responsible for overseeing the day-to-day operations of the club, ensuring exceptional member experiences, and driving business growth.Key...