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Member Support Specialist
3 weeks ago
The Member Support Specialist plays a critical role in ensuring that our members have a positive and engaging experience at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to member inquiries, and resolving issues in a timely and professional manner.
Responsibilities:- Deliver outstanding customer service by greeting members, answering phones, and assisting with various tasks.
- Manage front desk activities, including check-ins, new member sign-ups, and tours of the facility.
- Facilitate updates to member accounts, respond to inquiries, and resolve issues in a timely manner.
- Customer service background preferred.
- Basic computer skills and proficiency with software applications.
- Able to work in a fast-paced environment and multitask effectively.
$48,000 - $58,000 per year, depending on experience and location.
