Social Media Content Moderator

1 week ago


Vero Beach, Florida, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business and improve customer experiences.

Our team is passionate about creating a positive social experience for all users, and we're looking for a skilled Social Media Content Moderator to join our team.

Job Summary

The Social Media Content Moderator will be responsible for reviewing user-generated content on our clients' platform to ensure it meets community guidelines. This role requires a high level of accuracy and quality, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Review content to determine if it meets community guidelines
  • Participate in frequent refresher training to stay up-to-date on policies and procedures
  • Comply with performance indicators and parameters defined by the client
  • Review, classify, and/or eliminate sensitive content according to client parameters
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and handle customer information securely
  • Participate in continuous training programs for optimal development in the role
  • Comply with all orders, instructions, and procedures related to the role
Requirements
  • Bilingual Korean/English required
  • Experience navigating internet websites, including social media and commercial websites
  • Strong emotional intelligence and resilience
  • Comfortability reviewing internet content that may be deemed inappropriate or contain explicit material
  • Attention to detail
  • Ability to be flexible to meet changing business needs
  • Logical problem-solving skills
  • Availability to work various shifts
  • Experienced with Windows operating systems
  • Strong computer skills with ability to use multiple windows and/or programs at the same time
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED or higher (proof required)
  • Predictable and reliable attendance
  • 6 months customer service experience preferred
  • Proven oral and written communication skills
  • Organization and work prioritization skills
What We Offer

We offer a competitive compensation package, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

We are an Equal Opportunity Employer and are committed to creating a culture of inclusion and diversity.



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