Automotive Service Specialist
5 days ago
Cavalier Ford At Chesapeake Square seeks a skilled Automotive Service Specialist to provide exceptional customer service and manage repair workflows. This role requires at least 3 years of experience as an automotive dealership service advisor, preferably in domestic automotive service.
Responsibilities:
- Deliver outstanding customer service and maintain open communication with customers about vehicle repair progress.
- Coordinate repair workflows and oversee service orders to ensure efficient and effective service delivery.
- Take ownership of the customer experience and provide concierge support for owner inquiries.
- Distribute work efficiently between technicians and answer technical questions about vehicles.
- Maintain a high Customer Success Index and assist with diagnosing vehicle problems and ordering parts.
Requirements:
- At least 3 years of experience as an automotive dealership service advisor, with domestic experience preferred.
- Excellent organizational and communication skills.
- Ability to manage others and work independently with minimal supervision.
What We Offer:
- Estimated salary: $72,000 - $90,000 per year.
- Medical Plan.
- 401(k) Savings Plan.
- Training Programs.
- Dental Plan.
- Basic Life Insurance.
- Flexible Schedules.
- Vision Plan.
- Opportunities for Advancement.
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