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Principal Customer Quality Engineer

2 months ago

Cheshire, Connecticut, United States RTX Full time
Job Summary

We are seeking a highly skilled Principal Customer Quality Engineer to join our team at RTX. As a key member of our Quality organization, you will be responsible for leading quality initiatives and managing processes to ensure the delivery of compliant systems and adherence to specific customer quality requirements.

Key Responsibilities
  • Leverage quality best practices to influence business decision-makers and ensure efforts focus on customer priorities and mission success requirements.
  • Communicate program goals, objectives, requirements, and customer feedback to all QA disciplines, cross-functional teammates, and the supply base to ensure alignment.
  • Define and analyze QA metrics.
  • Establish customer relations, process, and validate customer corrective action requests.
  • Assess the impact of potential customer issues.
  • Serve as the voice of the customer to independently ensure mission success.
  • Demonstrate strong communication skills and work effectively within a cross-functional team environment.
  • Manage customer-funded improvement projects.
Requirements
  • Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
  • The ability to obtain and maintain a SECRET US Department of Defense (DoD) government issued security clearance is required.
  • Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements.
  • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
  • Must have experiences with Excel, Word, PowerPoint, MS Access, MS Project, etc.
  • Familiar with technical procedures, specifications, standards, and other engineering and manufacturing related documents.
Preferred Qualifications
  • Active/Current Secret US Department of Defense (DoD) Secret Security Clearance
  • Familiarity and practical knowledge/experience using Six Sigma methodologies (e.g., Kaizen, Lean, DMAIC, and DMADV) and or tools (e.g., ANOVA, SPC, Capability Analysis)
  • Working experience with AS 9100 quality management systems, and experience in aerospace-related manufacturing environment, is a plus.
  • Project Management Experience and PMP certification is a plus.
What We Offer
  • Competitive salary range: $96,000 - $200,000
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.