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Patient Access Operations Leader
2 months ago
About Cleveland Clinic:
Cleveland Clinic is a renowned healthcare institution where innovation and patient care converge. Our commitment to excellence in medical services and technology sets us apart as a leader in the industry.
Position Overview:
As a Patient Access Work Leader, you will play a pivotal role in overseeing the daily operations of the Patient Access department. Your responsibilities will include:
- Implementing and managing complex policies and procedures in collaboration with supervisory staff.
- Ensuring accurate and timely patient registrations.
- Providing guidance and support to team members to facilitate smooth operational workflows.
- Adapting to various roles across different facilities as staffing needs arise.
Ideal Candidate Profile:
The successful candidate will possess:
- Strong leadership capabilities.
- Exceptional organizational skills with the ability to multitask.
- Flexibility and adaptability in a dynamic work environment.
- A solid work ethic and commitment to excellence.
This position offers a unique opportunity to contribute to a dedicated team and develop skills for potential advancement into supervisory or managerial roles.
What We Offer:
At Cleveland Clinic, we prioritize the well-being of our caregivers. We provide:
- Opportunities for professional growth and development.
- A supportive work environment that values teamwork.
- Comprehensive benefits that promote health and wellness.
Key Responsibilities:
Your role will encompass a variety of tasks, including:
- Utilizing reports to resolve patient registration issues with minimal escalation.
- Addressing patient inquiries and complaints effectively.
- Advising on Patient Access programs in response to regulatory changes.
- Assisting management with daily operational activities.
- Participating in committees as a subject matter expert.
- Cross-training to support all areas of Patient Access.
- Facilitating effective communication with patients during registration.
- Identifying and resolving registration issues proactively.
- Conducting staff training and performance evaluations.
- Overseeing compliance audits and cashiering duties as necessary.
Qualifications:
Education: High school diploma or equivalent required.
Experience: A minimum of four years in a customer-facing role, with prior leadership experience preferred. An Associate's degree may substitute for one year of experience, while a Bachelor's degree may substitute for up to two years.
Physical Requirements:
Ability to communicate effectively and perform tasks in a stationary position for extended periods. Capability to manage physical records and operate office equipment.
Personal Protective Equipment:
Adherence to standard precautions and use of personal protective equipment as required.