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Warehouse Customer Service Specialist

1 month ago

Lebanon, Pennsylvania, United States GEODIS Full time
Customer Service Representative Role at GEODIS

As a Customer Service Representative at GEODIS, you will be responsible for interacting with customers by phone, email, or in person to receive orders or changes in service. You will also adjust complaints concerning billing or service rendered, process and input all customer orders and receipts, and coordinate special shipping requests with the transportation departments. Additionally, you will trace orders as required and notify customers of any activity concerning their merchandise. Reporting customer feedback to management is also a key aspect of this role.

Key Responsibilities:
Interact with customers to receive orders or changes in service
Adjust complaints concerning billing or service rendered
Process and input all customer orders and receipts
Coordinate special shipping requests with the transportation departments
Trace orders as required and notify customers of any activity concerning their merchandise
Report customer feedback to management