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Customer Experience Team Lead

2 months ago

Nashville, Tennessee, United States TTEC Full time
About the Role

We're seeking a talented and experienced Bilingual Team Lead to join our remote team in the United States. As a key member of our operations team, you'll be responsible for leading a team of customer service representatives and ensuring they have the tools and support they need to deliver exceptional customer experiences.

Key Responsibilities:

  • Coach and develop your team to meet performance goals and resolve customer issues
  • Manage multiple tasks and projects simultaneously, including monitoring attendance and processing payroll
  • Motivate and mentor your team through regular coaching and feedback, recognizing successes and addressing challenges
  • Utilize various tools and applications to accomplish tasks and troubleshoot technical issues

What We're Looking For:

  • Associate degree or equivalent work experience
  • Strong leadership and communication skills, with a customer-focused mindset
  • Ability to manage priorities and work in a fast-paced environment
  • Experience with computer systems and software applications

What We Offer:

  • A supportive and inclusive work environment
  • Opportunities for career growth and professional development
  • A competitive compensation package, including performance bonuses and benefits
  • A global team of dedicated and passionate professionals

About TTEC:

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We're proud to be an equal opportunity employer and value diversity and inclusion in our workplace.