Current jobs related to Customer Experience Team Lead - Nashville, Tennessee - TTEC

  • Team Lead

    1 week ago


    Nashville, Tennessee, United States Papa John's Full time

    Lead a Team to Deliver Exceptional Customer ServiceAs a Team Lead at Papa John's, you will be responsible for leading a restaurant team in a fast-paced and dynamic environment. Your primary focus will be on ensuring that customers receive a world-class service experience, while also driving sales and profitability.Key Responsibilities:Lead a team of hourly...


  • Nashville, Tennessee, United States Brilliant Earth Full time

    Job Title: Customer Experience Assistant ManagerAt Brilliant Earth, we're seeking a highly motivated and experienced Customer Experience Assistant Manager to join our team in Nashville, TN. As a key member of our retail operations team, you will be responsible for leading a team of Customer Experience professionals in delivering exceptional service to our...

  • Lead Team Member

    5 days ago


    Nashville, Tennessee, United States Just Love Coffee Cafe Full time

    Job DescriptionWe are seeking a highly motivated and experienced Team Lead to join our team at Just Love Coffee Cafe. As a Team Lead, you will be responsible for providing exceptional customer service, leading by example, and ensuring that our high standards of quality and service are consistently met.Key Responsibilities:Provide a high level of service to...

  • Optical Team Lead

    4 days ago


    Nashville, Tennessee, United States Walmart Full time

    We are seeking a seasoned Optical Team Lead to spearhead our Vision Center's customer service initiatives. This role is ideal for a results-driven leader who can drive sales growth, shape exceptional customer experiences, and foster a vibrant community connection.What You'll DoAs the Optical Team Lead, you will:Drive Sales GrowthShape Exceptional Customer...


  • Nashville, Tennessee, United States Genesco Full time

    **Job Title:** Customer Service Team Lead**Job Summary:** We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Genesco. As a Customer Service Team Lead, you will be responsible for providing exceptional customer service to our customers while leading a team of contact center agents.**Key Responsibilities:**Assist...


  • Nashville, Tennessee, United States Servpro Industries, LLC Full time

    About the RoleThe Customer Service Team Lead is a key member of the SERVPRO National Call Center team, responsible for overseeing the primary responsibilities of Customer Service Representatives. This includes providing support with First Notice of Loss intake and dispatch of job leads, as well as researching and resolving escalated phone calls.Key...


  • Nashville, Tennessee, United States Servpro Industries, LLC Full time

    Job SummaryThe Customer Service Team Lead is responsible for overseeing the primary responsibilities of Customer Service Representatives, providing support with First Notice of Loss intake and dispatch of job leads, and researching and resolving escalated phone calls.This role is part of the SERVPRO National Call Center, a 24/7 environment where Team Leads...


  • Nashville, Tennessee, United States Servpro Industries, LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at SERVPRO National Call Center. As a key member of our customer service team, you will be responsible for overseeing the primary responsibilities of Customer Care Specialists, providing support with First Notice of Loss intake and dispatch of job leads,...


  • Nashville, Tennessee, United States Servpro Industries, LLC Full time

    Job SummaryThe Customer Service Team Lead is responsible for overseeing the primary responsibilities of Customer Service Representatives, providing support with First Notice of Loss intake and dispatch of job leads, and researching and resolving escalated phone calls.Key ResponsibilitiesOversee the primary responsibilities of Customer Service Representatives...


  • Nashville, Tennessee, United States Genesco Full time

    Job SummaryTo provide exceptional customer service and lead a team of contact center agents at Genesco, handling front-line interactions and driving team performance.Key ResponsibilitiesCustomer Service Delivery: Assist customers through phone, email, or chat, approximately 60% of the weekly schedule.Team Management: Dedicate 40% of the weekly schedule to...


  • Nashville, Tennessee, United States PetSmart, Inc. Full time

    Customer Service Supervisor Job DescriptionPetSmart, Inc is seeking a Customer Service Supervisor to lead our team and ensure exceptional customer experiences.Key Responsibilities:Provide exceptional customer service and support via phone, in-person, and online channels.Maintain store standards and lead by example to promote a culture of empowerment and...


  • Nashville, Tennessee, United States LuckyGunner Full time

    Job OverviewWe are seeking a highly motivated and service-oriented individual to join our Customer Experience Team as a work-from-home representative. As a key member of our team, you will be responsible for delivering exceptional user experiences to our customers through every interaction.The ideal candidate will have a passion for firearms and ammunition,...


  • Nashville, Tennessee, United States PetSmart, Inc. Full time

    Customer Service Supervisor RoleAt PetSmart, Inc, we're committed to delivering exceptional customer experiences. As a Retail Customer Service Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Provide exceptional customer service over the phone, in-store, or online, addressing customer...

  • Team Lead

    2 weeks ago


    Nashville, Tennessee, United States Hot Buns Llc Full time

    Job SummaryWe are seeking a skilled Team Lead to oversee the production and customer service aspects of our retail operations.Key Responsibilities:Supervise and coordinate the activities of the retail sales teamEnsure high-quality customer service and a positive shopping experienceAssist with training and evaluating crew membersAddress guest concerns and...


  • Nashville, Tennessee, United States Chairmans Foods Full time

    Job SummaryChairmans Foods is seeking a highly skilled and experienced Director of Customer Experience & Logistics to lead our Customer Logistics Team. The ideal candidate will have a strong background in customer service, logistics, and operations, with a proven track record of driving business growth and improving customer satisfaction.Key...


  • Nashville, Tennessee, United States Chairmans Foods Full time

    Job SummaryChairmans Foods is seeking a seasoned professional to lead our Customer Logistics team and drive exceptional customer experiences. As the Director of Customer Experience & Logistics, you will be responsible for implementing service strategies that foster a positive and sustainable experience for our customers.Key ResponsibilitiesLead the Customer...


  • Nashville, Tennessee, United States Chairmans Foods Full time

    Job Title: Director of Customer ExperienceChairmans Foods is seeking a highly skilled and experienced Director of Customer Experience to lead our Customer Logistics team. As a key member of our leadership team, you will be responsible for implementing service strategies that foster an exceptional, sustainable, and cohesive positive experience for our...


  • Nashville, Tennessee, United States HomeGoods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for leading the frontline team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead the frontline team to promote a highly satisfied customer...


  • Nashville, Tennessee, United States Team Enterprises Full time

    About the RoleWe are seeking a highly skilled and experienced Brand Ambassador to join our team at Team Enterprises. As a key member of our client-facing team, you will be responsible for developing and executing brand strategies that drive business growth and customer engagement.Key ResponsibilitiesCollaborate with our client-facing teams to deliver brand...

  • Travel Nurse RN Lead

    2 weeks ago


    Nashville, Tennessee, United States Lead Health Full time

    Step-Down Travel RN OpportunityWe are seeking a skilled and dedicated Step-Down Registered Nurse to join our team at a prestigious healthcare facility in Nashville, Tennessee.This 13-week assignment offers a unique opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a talented team of...

Customer Experience Team Lead

2 months ago


Nashville, Tennessee, United States TTEC Full time
About the Role

We're seeking a talented and experienced Bilingual Team Lead to join our remote team in the United States. As a key member of our operations team, you'll be responsible for leading a team of customer service representatives and ensuring they have the tools and support they need to deliver exceptional customer experiences.

Key Responsibilities:

  • Coach and develop your team to meet performance goals and resolve customer issues
  • Manage multiple tasks and projects simultaneously, including monitoring attendance and processing payroll
  • Motivate and mentor your team through regular coaching and feedback, recognizing successes and addressing challenges
  • Utilize various tools and applications to accomplish tasks and troubleshoot technical issues

What We're Looking For:

  • Associate degree or equivalent work experience
  • Strong leadership and communication skills, with a customer-focused mindset
  • Ability to manage priorities and work in a fast-paced environment
  • Experience with computer systems and software applications

What We Offer:

  • A supportive and inclusive work environment
  • Opportunities for career growth and professional development
  • A competitive compensation package, including performance bonuses and benefits
  • A global team of dedicated and passionate professionals

About TTEC:

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We're proud to be an equal opportunity employer and value diversity and inclusion in our workplace.