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Resident Experience Coordinator

2 months ago

Milwaukee, Wisconsin, United States Eastcasle Place Full time
About Eastcastle Place

We are a Nonprofit Senior Living Community dedicated to serving residents and their families by offering a full continuum of care and fostering active and fulfilling lifestyles while respecting the dignity and independence of our residents.

Job Summary

We are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, employees, and guests.

Key Responsibilities:
  • Greet residents, employees, and guests warmly, by name and with a smile
  • Treat everyone with courteous respect
  • Strive to anticipate resident, employee, and guest needs and act accordingly
  • Listen and respond enthusiastically in a timely manner
  • Hold yourself and one another accountable
  • Embrace and value our differences
  • Make residents, employees, and guests feel important
  • Ask Is there anything else I can do for you?
  • Maintain high levels of professionalism, both in conduct and appearance, at all times
  • Pay attention to details
Requirements:
  • High School or GED
  • Communication skills
  • Teamwork
  • Strong work ethic
  • Empathy and Compassion
  • Passion and Leadership skills
  • Willingness to learn
  • Active listening skills
Why Work at Eastcastle Place?

We offer a compassionate, supportive environment for staff and residents, treating all with integrity, dignity, and respect. Our staff consists of highly qualified individuals who serve with enthusiasm, a positive attitude, and commitment to quality.

Benefits:
  • Health Insurance - for full-time staff
  • Vision Insurance - for full-time staff
  • Dental Insurance - for full-time staff
  • Life Insurance - for full-time staff
  • Short-term Disability - for full-time staff
  • Paid time off - employees working 24 hours or more
  • Holiday Pay - employees working 24 hours or more
  • Shift differential for nursing staff
  • 401(k)
  • Tuition Reimbursement
  • Holiday Bonus
  • Maternity Benefits
  • Health & Wellness Programs
  • Free surface parking lot
  • Lunch/meal program
  • Free onsite fitness center and pool
  • Employee Rewards and Recognition program
Equal Opportunity Employer

We are an equal opportunity employer, hiring without discrimination to race, national origin, creed, gender, gender identity, sexual orientation, veteran status, disability, age, marital status, or other legally protected status.