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Community Engagement Associate 2: Lake Norman YMCA

2 months ago

Cornelius, Oregon, United States YMCA of Greater Charlotte Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative 2 to join our team at the Lake Norman YMCA. As a key member of our membership team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process membership applications, renewals, and cancellations, ensuring accurate and timely completion.
  • Assist with membership sales, promotions, and events, promoting the benefits of YMCA membership.
  • Collaborate with other team members to achieve membership sales and retention goals.
  • Stay up-to-date on YMCA programs, services, and policies, providing accurate information to members.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a membership-based organization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills, with proficiency in Microsoft Office and other software applications.