Plumbing Operations Manager
5 days ago
Job Summary
We are seeking a highly skilled Plumbing General Manager/Dispatcher to join our team. This role requires a reliable and experienced individual who can ensure smooth office operations, provide excellent customer service, and support technicians by handling tasks with a strong understanding of plumbing terminology and processes.
About Us
AFFILIATED provides plumbing and draining cleaning services to residential and commercial customers. We prioritize customer satisfaction and strive for operational excellence in all aspects of our business.
Key Responsibilities
- Manage inbound calls and plan and schedule service calls.
- Effectively communicate with customers and Field Technicians to guarantee accurate and efficient scheduling.
- Coordinate schedules for Field Technicians.
- Proactively update customers on job status.
- Prepare and send estimates with pictures (if required) and follow up as needed.
Requirements
- Strong communication skills to facilitate collaboration across teams and with external customers and partners.
- Proficiency in MS Word, Excel, ACT, QuickBooks preferred.
- Understanding of plumbing terminology and processes.
- Ability to type efficiently for documentation purposes related to operations management.
What We Offer
A competitive estimated salary range of $60,000 - $80,000 per year, depending on experience, makes this an exciting opportunity for the right candidate. If you possess strong leadership skills and a comprehensive understanding of the plumbing business, we invite you to apply for this role.
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