Asset Protection Specialist

4 weeks ago


New York, New York, United States Carter's Full time
About Carter's

Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, are recognized for their quality and style. We're committed to creating a diverse and inclusive environment where our employees can grow and thrive.

Job Summary

We're seeking an Asset Protection Specialist to join our team. As a key member of our store operations team, you'll play a critical role in protecting our assets and ensuring a safe and secure shopping environment for our customers. You'll work closely with our store teams to identify and prevent theft, as well as provide excellent customer service and support.

Responsibilities

• Support shrink reducing initiatives, including safety, security, theft, and operational loss
• Train store team on customer service behaviors and asset protection tools, resources, and reporting
• Identify, track, and communicate external theft trends, causes, and resolutions
• Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
• Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
• Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
• Become a product and brand expert of Carter's, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
• Provide excellent customer service with an enthusiastic and visible presence on the salesfloor

Qualifications

• A positive and solutions-oriented mindset
• Demonstrated customer service/engagement skills, including deescalating customer incidents
• Effective and professional verbal and written communication skills
• The ability to manage and prioritize multiple tasks at once

What We Offer

We offer a competitive hourly rate, ranging from $18.50 to $22.00 per hour based on experience and location. We also provide a range of benefits, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more. Our Advance You Program helps employees earn a GED or a bachelor's degree tuition-free or learn English as a second language. We're committed to creating a diverse and inclusive environment where our employees can grow and thrive.

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