Asset Protection Specialist

2 days ago

New York, New York, United States Carter's Full time
About Carters

Carters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our company owns the Carters and OshKosh Bgosh brands, two of the most recognized brands in the marketplace.

Job Summary

We are seeking a highly skilled Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will be responsible for supporting shrink reducing initiatives, training store teams on customer service behaviors and asset protection tools, and identifying and tracking external theft trends.

Key Responsibilities
  • Support shrink reducing initiatives, including safety, security, theft, and operational loss
  • Train store teams on customer service behaviors and asset protection tools, resources, and reporting
  • Identify, track, and communicate external theft trends, causes, and resolutions
  • Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
  • Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
  • Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
  • Provide excellent customer service with an enthusiastic and visible presence on the sales floor
Requirements
  • A positive and solutions-oriented mindset
  • Demonstrated customer service/engagement skills, including deescalating customer incidents
  • Effective and professional verbal and written communication skills
  • The ability to manage and prioritize multiple tasks at once
What We Offer
  • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities
  • Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Advance You Program helps earn a GED or a bachelors degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career
  • Development programs to help you grow in your current role and beyond

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