Current jobs related to Senior Application Support Specialist - Vienna, Virginia - Integral Services Company
-
Senior Application Support Specialist
1 month ago
Vienna, Virginia, United States Vets Hired Full timeJob OverviewVets Hired is seeking a skilled Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.Key Responsibilities:Develop and maintain a comprehensive knowledge...
-
Mid-Level Application Support Specialist
1 month ago
Vienna, Virginia, United States Tria Federal (Tria) Full timeAbout This RoleTria Federal (Tria) is seeking a talented Mid-Level Application Support Analyst to join a new technical support team for a federal agency. As a Mid-Level Application Support Specialist, you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals,...
-
Caregiver - Senior Living Specialist
1 month ago
Vienna, Virginia, United States Sunrise Senior Living Full timeJob SummaryAt Sunrise Senior Living, we are seeking a compassionate and dedicated Caregiver to join our team. As a Care Manager, you will be responsible for providing exceptional care and services to our residents in our assisted living and reminiscence neighborhoods.Key ResponsibilitiesBuild meaningful relationships with residents and their families,...
-
Caregiver - Senior Care Specialist
1 week ago
Vienna, Virginia, United States Sunrise Senior Living Full timeJob Summary:Sunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families,...
-
IT Support Specialist
4 weeks ago
Vienna, Virginia, United States Tesla Laboratories. Inc. Full timeJob Title: IT Service Desk SpecialistJob Summary: We are seeking a highly skilled IT Service Desk Specialist to join our team at Tesla Laboratories. Inc. The ideal candidate will have a strong background in IT operations, with experience in providing support for desktop computer hardware, operating systems, and software applications.Key...
-
Administrative Support Specialist
4 weeks ago
Vienna, Virginia, United States Rividium Inc Full timeRiVidium Inc is seeking a highly skilled Administrative Support Specialist to provide exceptional administrative and staff support to the general organizational operations.The ideal candidate will have a working knowledge of office equipment, such as printers, copiers, and fax machines, as well as proficiency in MS Office, particularly in Word, Excel,...
-
Senior Contracts Specialist
4 weeks ago
Vienna, West Virginia, United States M.C. Dean, Inc. Full timeWe are seeking a highly skilled and experienced Senior Contracts Specialist to join our team at M.C. Dean, Inc.The ideal candidate will have a strong understanding of Federal Acquisition Regulations and a proven track record of contract development, negotiation, and administration.Responsibilities will include:Developing and implementing contract strategies...
-
Senior Application/Systems Analyst
4 weeks ago
Vienna, Virginia, United States IT Concepts Full timeJob SummaryWe are seeking an experienced Application/Systems Analyst to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States.Key ResponsibilitiesEvaluate cost factors and risk to provide optimal system health.Assess the current VA monitoring environment and propose targeted improvements to enhance functionality...
-
Senior Release Management Specialist
4 weeks ago
Vienna, West Virginia, United States Shuvel Digital Full timeJob Summary:As a Senior Release Management Specialist at Shuvel Digital, you will be responsible for ensuring the smooth operation of our IT environments. This includes reviewing lower environments and associated activities to ensure compliance with Enterprise standards and the ISD Environments Management Directive. You will also be responsible for preparing...
-
Administrative Support Specialist
4 weeks ago
Vienna, Virginia, United States Esri Full timeJob SummaryWe are seeking an experienced Administrative Support Specialist to join our Global Business Development division. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office by providing administrative support to our team.Key ResponsibilitiesCoordinate Daily Requests: Promptly coordinate...
-
Caregiver Assistant
4 weeks ago
Vienna, Virginia, United States Sunrise Senior Living Full timeAbout the Role:Sunrise Senior Living is seeking a dedicated and compassionate Caregiver Assistant to join our team. As a key member of our care team, you will be responsible for providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents...
-
Program Support Specialist 3
4 weeks ago
Vienna, West Virginia, United States M.C. Dean, Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Program Support Specialist 3 to join our Security and Electronic Systems (SES) business unit at M.C. Dean, Inc. As a key member of our team, you will be responsible for providing administrative support to our program team, including managing site access, maintaining personnel records, and preparing...
-
Program Support Specialist 3
4 weeks ago
Vienna, Virginia, United States M.C. Dean, Inc. Full timeProgram Support Specialist 3 Job DescriptionM.C. Dean, Inc. is seeking a highly skilled Program Support Specialist 3 to join our Security and Electronic Systems (SES) business unit. As a key member of our team, you will be responsible for providing technical documentation, security administration, and project coordination support to our clients.Key...
-
Senior Quality Assurance Engineer
4 weeks ago
Vienna, Virginia, United States ALTA IT Services Full timeJob Title: Senior Quality Assurance EngineerJob Summary:ALTA IT Services is seeking a skilled Senior Quality Assurance Engineer to join our team. As a Senior Quality Assurance Engineer, you will be responsible for testing APIs, developing and evaluating information, and preparing recommendations based on analysis for use in decision making. You will work on...
-
Technical Support Specialist
4 weeks ago
Vienna, West Virginia, United States Seneca Resources Full timeAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at Seneca Resources. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide advanced technical support to clients via phone, email, and in-person Troubleshoot complex technical issues...
-
Sales Leadership Opportunity
1 month ago
Vienna, Virginia, United States Sunrise Senior Living Full timeAt Sunrise Senior Living, we're seeking a talented Sales Director to join our team. As a key member of our sales leadership team, you'll be responsible for building relationships and developing referrals to drive business growth.Responsibilities:Nurture lead sources to drive sales growthOrganize strategic marketing events to promote the Sunrise StoryDevelop...
-
Senior IT Governance Analyst
1 month ago
Vienna, Virginia, United States Savan Full timeJob Title: Senior IT Governance AnalystSavan is seeking a highly skilled Senior IT Governance Analyst to advise and support IT governance and project management oversight for a Federal Chief Information Officer. The ideal candidate will possess IT governance experience and program management experience, with excellent client management skills and the ability...
-
IT Infrastructure Specialist
4 weeks ago
Vienna, Virginia, United States ConsultNet Full timeJob Title: IT Infrastructure SpecialistJob Summary: We are seeking a skilled IT Infrastructure Specialist to design, configure, and maintain IT systems and infrastructure. This role involves managing network performance, overseeing server maintenance, and providing hardware and software support.Key Responsibilities:Manage servers in Windows and Linux...
-
Senior Procurement Specialist
4 weeks ago
Vienna, Virginia, United States ENSCO Full timeJob Description:ENSCO, Inc. is seeking a highly motivated Senior Buyer to join our Procurement team. This position will be responsible for the purchase of materials and services in support of Commercial and Federal Government programs.Key Responsibilities:Coordinate purchasing efforts with project personnelExecute electronic purchase requisitions for a wide...
-
Vienna, West Virginia, United States Integral Services Company Full timeJob SummaryWe are seeking a skilled Mid-Level Application Support Specialist to join our technical support team for a federal agency. This role entails comprehensive development and support for an initiative using Contact Center Tools (Amazon Connect OmniChannel Contact Center, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management).The...
Senior Application Support Specialist
1 month ago
We are seeking a highly skilled Senior Application Support Specialist to join our technical support team. The ideal candidate will have experience in developing and supporting applications using Salesforce and Amazon Connect.
This role entails comprehensive development and support for an initiative using Contact Center Tools (Amazon Connect OmniChannel Contact Center, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management).
The successful candidate will be a collaborative team player that wants to take the next step in their career to support the launch of new applications, assist with the development of technical support documentation, and take on various application support challenges.
Responsibilities- Enhance or develop a comprehensive knowledge base for client-owned applications.
- Design and deliver engaging training programs for staff on client-owned applications, Salesforce, and Amazon Connect functionalities.
- Analyze common issues and assist with ensuring incident management processes are effectively structured.
- Provide expert-level support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and web-based applications.
- Serve as an escalation point for common application issues, identifying and escalating priority issues to appropriate teams.
- 2+ years of relevant work experience with experience using Salesforce and/or Amazon Connect.
- Demonstrated experience in developing knowledge articles, creating staff training, and developing quality documentation.
- Demonstrated skills in delivering exceptional customer service.
- Proficient technical skills with Salesforce, Amazon Connect, and web-based applications.
- Proficient skills with MS PowerPoint, Word, and Excel.
- Prior experience in a technical support environment - Tier 1 and Tier 2.
- Exceptional interpersonal and communication skills.
- Superior organizational skills, with the ability to manage multiple projects/tasks.
Integral Services Company is a leading provider of technical support services to federal defense, intelligence, and civilian leaders. We help clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Our package also includes medical, dental & vision insurance, flexible spending accounts, short-term and long-term disability insurance, life insurance, paid time off & holidays, earned bonuses & awards, professional training reimbursement, paid parking, and an employee assistance program.
We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
