Federal Programs Manager
2 days ago
MoCaFi is a fintech company dedicated to building a financial services platform that empowers marginalized communities to create wealth through better access to public, private, and social capital. Our mission is to provide a turnkey digital banking solution for delivering cash payments, deposit accounts, and wealth empowerment tools at the city, state, and federal levels.
Job DescriptionWe are seeking a highly motivated and experienced executive to join our team as the General Manager of Federal Programs. This role will oversee and manage the successful implementation and execution of all federal programs, working closely with cross-functional teams, stakeholders, and vendors to ensure projects meet their objectives on time, within budget, and with high quality.
Key Responsibilities- Payments Expertise
- Develop and maintain in-depth knowledge of payment systems, including credit/debit card processing, bank transfers, digital wallets, and cryptocurrencies.
- Understand payment gateways and their integration with websites and apps to facilitate secure transactions.
- Stay up-to-date on regulations and compliance requirements, including PCI DSS, GDPR, and other relevant legal requirements.
- Implement fraud prevention techniques and tools to detect and prevent fraudulent activities.
- Ensure transaction security through encryption, tokenization, and other security measures.
- Manage settlement and reconciliation processes to ensure accurate financial records.
- Provide a seamless customer payment experience, minimizing friction and enhancing satisfaction.
- Optimize payment costs, including transaction fees, to ensure cost efficiency.
- Stay informed about emerging payment technologies and trends.
- Analyze payment data to gain insights into customer behavior, sales trends, and overall business performance.
- Project Management
- Use comprehensive payment knowledge to ensure processes are efficient, on budget, secure, and aligned with business objectives.
- Monitor project progress and identify potential risks and issues.
- Ensure timely completion of project deliverables.
- Manage project resources effectively, including budget, personnel, and equipment.
- Team Leadership
- Maintain a calm and collected demeanor under pressure, providing stability and assurance during challenging times.
- Build and lead a high-performing operations, program, and project manager team.
- Delegate tasks to leverage team strengths.
- Articulate a clear, strategic vision for the project and align the team to achieve long-term goals.
- Foster a collaborative and positive work environment.
- Stakeholder Management
- Manage relationships with payment and customer service providers and negotiate terms that benefit the organization.
- Set expectations and address stakeholder concerns; hold regular vendor reviews.
- Foster and maintain positive relationships with stakeholders, including senior management, clients, and vendors.
- Effectively negotiate with stakeholders and vendors to achieve favorable outcomes for the project.
- Technical Knowledge
- Translate technical aspects of the project into product requirements.
- Collaborate with tech and product teams to ensure project success.
- 10+ years of experience in operations, program, or project management in payments or consumer lending.
- Experience launching federal programs preferred.
- Adept at working with payment processors, sponsor banks, networks, and program managers.
- Proven track record scaling teams and developing talent in a highly matrixed organization.
- Well-versed in creating and leading diverse processes for back and front office.
- Authorized to work in the United States and permanently based in the US.
- An empowering workplace that values initiative and critical thinking.
- Work on achieving our financial inclusion mission.
- A supportive and inclusive culture that recognizes contributions and celebrates wins.
- A welcoming environment that appreciates your bringing your entire self to work.
- Flexible time off policy to rest and recharge.
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Federal Programs Manager
2 days ago
New York, New York, United States MoCaFi Full timeJob Title: General Manager of Federal ProgramsMoCaFi is a fintech company committed to building a financial services platform that helps America's marginalized communities create wealth through better access to public, private, and social capital. We are a fintech built for government and non-profit organizations committed to creating finance for all. Our...
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Federal Programs Manager
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