Sports Customer Service Specialist
1 week ago
Pacific Edge Sports Academy Inc. is a dynamic organization dedicated to fostering youth sports development and community growth in Fairfield, California, and surrounding areas.
The ideal candidate will possess strong customer service skills, excellent communication abilities, and a passion for creating positive experiences for members and staff alike.
This role involves working closely with the Customer Relations Manager and Communications Director to develop and implement effective customer service strategies that promote a safe, quality-driven environment.
Key responsibilities include:
- Providing accurate and timely information to members via various channels
- Responding to incoming calls, emails, and in-person inquiries
- Maintaining a clean and organized workspace
- Supporting program continuity by documenting and communicating customer concerns and opportunities
The successful candidate will demonstrate exceptional interpersonal skills, a professional demeanor, and the ability to work accurately and efficiently under pressure.
A minimum of 1+ year of customer service experience is preferred, but not required.
Salary range: $18.00 to $22.00 per hour, depending on industry experience.
Benefits include:
- Discounts on tuition and events for immediate family members
- Employee discounts on Pacific Edge Pro Shop merchandise
- iClass credits awarded annually for use towards the snack bar, Pro Shop merchandise, and services
- Crunch Fitness membership discount
- Access to supplemental insurance and a 401k plan upon eligibility (restrictions apply)
- Full-time employees are eligible for Medical/Dental/Vision benefits
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