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Healthcare Reception Specialist

2 months ago

Long Beach, New York, United States Acupuncture Office Full time
Position Overview

Role Summary: The Healthcare Reception Specialist is responsible for providing essential reception support within our acupuncture office.

Key Responsibilities:

  • Welcome patients and manage incoming calls in a courteous and professional manner.
  • Direct inquiries to the appropriate personnel and take messages as needed.
  • Coordinate and schedule patient appointments, ensuring timely follow-ups.
  • Confirm daily patient appointments and maintain accurate records in the scheduling system.
  • Facilitate patient check-in and check-out processes efficiently.
  • Collect and verify patient demographic information, making necessary updates during subsequent visits.
  • Handle co-payments and outstanding balances, ensuring all documents are scanned into the electronic medical records (EMR) system.
  • Assist with obtaining pre-authorizations when required.
  • Foster positive relationships with healthcare providers and office staff.
  • Perform additional tasks as assigned to support office operations.

Candidate Profile: The ideal candidate will possess flexibility, with a background in outpatient settings and excellent communication skills. We seek motivated individuals who are eager to develop professionally within our organization.

Qualifications:

  • Flexibility in work hours and responsibilities.
  • Outstanding organizational and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Exceptional customer service orientation.
  • Capability to manage multiple tasks effectively.
  • Proficiency in Microsoft Office applications.
  • Familiarity with health insurance processes is advantageous.