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Room Cleaning Specialist

2 months ago

Austin, Texas, United States Moody Full time


The Homewood Suites by Hilton, under the management of Moody National Hospitality Management, is seeking a dedicated Room Cleaning Specialist to enhance our team.

We provide competitive compensation, flexible work schedules, paid time off, and a comprehensive benefits package that includes medical, dental, vision, and a 401(k) plan with Employer Match.

The Room Cleaning Specialist plays a crucial role in ensuring high levels of guest satisfaction by meeting or exceeding the cleanliness and safety standards set by the Company and Hotel Brand. This position involves delivering professional, courteous, and prompt responses to guest inquiries and concerns.


Key Responsibilities:


Maintain cleanliness of assigned guest rooms and replenish supplies in accordance with quality and timeliness standards; remove trash; change linens; make beds; thoroughly clean bathrooms; vacuum and dust guest rooms; clean windows and balconies, if applicable.

Address guest inquiries in a polite manner; effectively resolve issues and promptly report any lost or missing guest items.
Immediately report any unsafe, damaged, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor.

Manage required inventory on the housekeeping cart; order or procure additional supplies as necessary; ensure the cart is stored according to established procedures.

Assist in the Laundry Department as needed.
Participate in deep cleaning projects and daily special assignments.
Perform other duties as assigned by management.

Job Requirements:
Familiarity with safety and security protocols and the ability to operate commercial housekeeping equipment safely.
Ability to read and comprehend written instructions to complete housekeeping tasks.

Proficient command of the English language; proficiency in a second language is a plus. Strong time management skills and the ability to multitask and prioritize effectively. Maintain a customer-focused approach. Excellent organizational and planning abilities. Strong interpersonal skills.

Ability to collaborate effectively within a team environment.
Adhere to corporate and brand standards and procedures.

Work Environment:
This position operates within a hotel setting.
This role frequently utilizes standard housekeeping equipment.
Regular exposure to commercial and household cleaning chemicals and solutions. This position is primarily indoors.