Senior Retail Operations Manager

5 days ago

New York, New York, United States The Knot Worldwide Full time
About The Role
We are seeking a highly skilled Senior Retail Operations Manager to join our Ecommerce Business team at The Knot Worldwide. This is a collaborative role working with data, engineering, and business development partners to ensure a smooth onboarding and offboarding experience for our retailer partners. As the primary operational point of contact, you will develop strong relationships with our retail partners, optimizing and standardizing how data is shared and evaluating opportunities for growth and optimization.

Responsibilities
  • Act as the primary operational liaison to our Retailers in partnership with Business Development for onboarding, account management, and offboarding of partners.
  • Create support plans to meet contractual requirements in collaboration with all necessary stakeholders.
  • Monitor integration performance daily and escalate/triage issues with internal or external teams.
  • Work with Retail partners to understand their technical roadmaps that could impact The Knot user experience.
  • Present Retailer SLA performance on a regular cadence to educate and support partners toward optimal integration health.

Requirements
  • 6-8+ years of Ecommerce operations experience preferred.
  • Bachelor's Degree preferred.
  • Solution-oriented mindset and a desire to ideate, test, and iterate processes in collaboration with peers.
  • Excellent time-management, organization, and multitasking skills, ability to manage all assigned projects and meet deadlines.
  • Strong communication skills and confidence navigating complex topics.
  • Technical experience including some or all of the following:
    • Data troubleshooting and analysis via Qlik, Excel, SQL, Python, etc.
    • Affiliate web tracking technology (i.e. tracking URLs, Pixels, Browser Cookies).
    • Monitoring, troubleshooting, and validating data exchanges via SFTP and API.
    • Figma, Lucid, and/or Matillion experience a plus.
  • Operations experience related to Ecommerce Technical Projects, including project management and day-to-day in ticketing systems like JIRA, Pivotal, and Asana.

What We Offer
The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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