Customer Care Specialist
2 weeks ago
Schell Brothers LLC, a leading private home builder in Delaware with operations in Richmond, Nashville, and Boise, is dedicated to enhancing the happiness of our team and homeowners alike. We pride ourselves on creating outstanding homes and communities while ensuring a remarkable home buying journey.
We are currently seeking a Warranty Representative who thrives in a dynamic environment. This role is not confined to an office; instead, the Warranty Representative actively engages in the field, addressing service requests and managing service orders efficiently. This position involves coordinating with homeowners and our skilled trade partners to ensure all tasks are completed promptly.
In this role, you may find yourself involved in various hands-on tasks such as painting, drywall installation, light trim repairs, and carpentry work. Our aim is to find an individual who is committed to treating homeowners with respect and keeping them informed throughout the entire process.
Key Responsibilities:
- Manage service requests and coordinate with homeowners and trade partners.
- Perform hands-on tasks related to home warranty services.
- Communicate effectively with homeowners to provide updates and information.
Qualifications:
Basic Requirements:
- High school diploma or GED.
- Valid driver's license.
- Ability to lift up to 50 pounds as needed.
Preferred Qualifications:
- Experience in quality assurance and customer service/warranty roles.
- Demonstrated ability to excel in a fast-paced work environment.
- Proficiency in technology and MS Office applications.
- Positive demeanor with a caring attitude.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Able to work collaboratively with team members.
- Reliable, punctual, and possesses a strong work ethic.
- Ability to prioritize and manage multiple tasks effectively.
At Schell Brothers, we prioritize happiness and well-being, offering generous benefits and a supportive work culture.
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