ITS Learning Technologist

4 weeks ago

Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Job Summary:

InsideHigherEd is seeking a highly skilled ITS Learning Technologist to provide training and technical support for software applications and technologies that support major college business units, learning, and classroom technologies. The ideal candidate will have excellent interpersonal skills, a focus on coaching, mentoring, and consulting, and a strong working knowledge of information technology.

Key Responsibilities:

• Provide training and technical support for software applications and technologies that support major college business units, learning, and classroom technologies.
• Review, update, track, and create knowledge articles in the college's knowledge base tool, providing monthly reports and evaluation for changes.
• Effective written communications for publicizing and promoting training offerings and support to the college, promoting new and updated technical services and applications through communications.
• Coach and provide assistance to training service request tickets from students and employees.
• Designs, creates, and delivers monthly technology tips and department newsletter.
• Collaborate on college-wide presentations each semester to present informational updates about college technologies.
• Design, develop, implement, and promote training on the use of all ITS applications and technologies to include the college's business enterprise system and third-party applications.
• Conduct training in a variety of environments: instructor-led trainings, asynchronous learning courses, webinars, and group trainings.
• Advance the college-wide use of business applications, via implementation of standard college-wide procedures, adherence to policies, deployment of upgrades, and design of custom reporting to support analytics and decision-making for management.
• Review and update the ITS specific pages for internal portal, CCAC website, and mobile application to ensure accuracy of information for services.
• Develop SCORM courses in the learning management platform for all CCAC applications, including materials, best practices, instructional videos, and assessment of learning.
• Administration of the college's learning management system, including access, uploading, reviewing, and updating training materials, tracking completions, performing assessments.
• Ensure ADA compliance and standards are met for all training deliverables.
• Perform other related duties as required or as assigned.

Requirements:

• Associate's degree in computer science, information systems, or related computer field area and minimum two years related work experience or a high school diploma or GED and a minimum of four related years' working experience in information technology field.
• Excellent interpersonal skills with a focus on coaching, mentoring, and consulting.
• Must have excellent oral and written communication skills, be comfortable speaking to small groups, strong organizational and time-management skills, and critical thinking and problem-solving skills.
• Should possess a strong working knowledge of information technology, experience with instructional video creation, SnagIt, Camtasia, Articulate, Flip Books, Windows 10 and 11, Office for both Mac and Windows, Mac OSx, mobile devices, Vyond, conducting demonstrations in a classroom setting, Visio, Learning Management Systems, Lecture Capture software, maintaining a knowledge base, modern training techniques, creation of SCORM courses, IT Security knowledge, VoIP systems, and collaboration environments.

Clearances:

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1632

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