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Retail Sales Consultant

2 months ago

Key West, Florida, United States Coach Full time

Coach stands as a premier design house renowned for its modern luxury accessories and lifestyle collections, boasting a rich legacy grounded in quality craftsmanship. The brand embodies a free-spirited, all-American ethos, approaching design with a contemporary perspective that redefines luxury for the present day, marked by authenticity and innovation unique to Coach. Globally, the Coach name resonates with effortless New York style.

As part of the Tapestry portfolio, Coach is a global house of brands driven by optimism, innovation, and inclusivity.

Sales Associate Position

We are offering various sales roles with flexible scheduling and benefits available.

Key Responsibilities:

  • Deliver exceptional service and drive sales.
  • Effectively communicate product features, advantages, pricing, and commitment to quality.
  • Welcome and engage customers warmly, fostering an energetic atmosphere.
  • Introduce yourself to customers in a friendly and approachable manner.
  • Maintain eye contact and engage with all individuals in a group setting.
  • Encourage inquiries from customer groups.
  • Provide clear and accurate pricing information.
  • Exhibit open body language while facing the main area of the store.
  • Continuously enhance knowledge of brand and product offerings.
  • Tailor sales strategies to meet individual customer needs.
  • Protect the customer experience and ensure satisfaction.
  • Understand store and personal productivity targets.
  • Close sales and reinforce customer purchase decisions.
  • Encourage customers to share contact information for email campaigns.

Essential Skills and Attributes:

  • Proactive in self-improvement and development of others.
  • Ability to manage multiple customers in a fast-paced environment.
  • Strong active listening skills.
  • Effective verbal communication to engage with groups.
  • Comprehensive understanding of Coach products and policies.
  • In-depth knowledge of pricing, promotions, and local tax regulations.
  • Adept at reading customer and team member cues.
  • Team-oriented with a collaborative spirit.
  • Ability to communicate relevant features and benefits to customers.
  • Capable of adapting during peak business times.
  • Skilled at creating an engaging and exciting atmosphere for customers.
  • Ability to cultivate relationships with customers and colleagues.

Core Competencies for All Employees:

  • Drive for Results: Consistently exceeds goals and pushes for results.
  • Customer Focus: Committed to meeting customer expectations and building trust.
  • Creativity: Generates innovative ideas and connects unrelated concepts.
  • Interpersonal Savvy: Builds effective relationships and navigates high-tension situations with ease.
  • Learning on the Fly: Adapts quickly to new challenges and seeks continuous improvement.
  • Perseverance: Demonstrates energy and determination to complete tasks.
  • Dealing with Ambiguity: Effectively manages change and uncertainty.

Coach is an equal opportunity and affirmative action employer, dedicated to hiring and developing top talent. All employment decisions are based on qualifications relevant to the position, made without regard to any legally recognized protected basis.