Customer Service Representative
6 days ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will play a critical role in ensuring the smooth operation of our plasma collection center.
Key Responsibilities- Prepare the autopheresis machine for the pheresis process and monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction donor may have during or after the pheresis process.
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
- Ability to understand and follow basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
CSL Plasma offers a competitive compensation package, including options for health care benefits, company-provided basic life insurance, and the option to participate in our 401(k) Savings Program. We also offer paid Time Off (PTO) for use in connection with vacations, illness, and other personal business, as well as paid observed holidays as designated by the Company.
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