Client Engagement Specialist
5 days ago
SMG Inc is a leading provider of customer service solutions, and we are seeking a talented Client Engagement Specialist to join our team. In this role, you will play a critical part in helping our clients achieve their goals by educating customers about our programs, services, and products.
Salary$55,000 - $80,000 per year, depending on experience.
Job DescriptionYour primary responsibilities will include:
- Providing exceptional customer service to ensure customer satisfaction and loyalty.
- Exhibiting strong communication and interpersonal skills to connect with consumer accounts.
- Maintaining accurate records and documentation for new and existing customer accounts.
- Answering customer inquiries regarding products and sales orders.
- Following the enrollment eligibility criteria and process policy at all times.
- Collaborating with other representatives to deliver exceptional customer experiences and drive revenue sales.
To succeed in this role, you should possess:
- A high school diploma or equivalent.
- 1+ years of customer service, outreach, retail, or a client-focused environment.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced, dynamic environment.
- A passion for delivering exceptional customer experiences.
We offer a diverse and inclusive company culture, opportunities for advancement, and excellent management staff focused on developing your professional career. You will also enjoy holidays off, company-funded trips, and events to enhance team camaraderie.
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