Client Engagement Specialist

5 days ago


Lancaster, Pennsylvania, United States SMG Inc Full time
Overview

SMG Inc is a leading provider of customer service solutions, and we are seeking a talented Client Engagement Specialist to join our team. In this role, you will play a critical part in helping our clients achieve their goals by educating customers about our programs, services, and products.

Salary

$55,000 - $80,000 per year, depending on experience.

Job Description

Your primary responsibilities will include:

  • Providing exceptional customer service to ensure customer satisfaction and loyalty.
  • Exhibiting strong communication and interpersonal skills to connect with consumer accounts.
  • Maintaining accurate records and documentation for new and existing customer accounts.
  • Answering customer inquiries regarding products and sales orders.
  • Following the enrollment eligibility criteria and process policy at all times.
  • Collaborating with other representatives to deliver exceptional customer experiences and drive revenue sales.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A high school diploma or equivalent.
  • 1+ years of customer service, outreach, retail, or a client-focused environment.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced, dynamic environment.
  • A passion for delivering exceptional customer experiences.
Benefits

We offer a diverse and inclusive company culture, opportunities for advancement, and excellent management staff focused on developing your professional career. You will also enjoy holidays off, company-funded trips, and events to enhance team camaraderie.



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