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Front Office Operations Director

1 week ago

Santa Cruz, California, United States Ensemble Hospitality Full time

Company Overview: Ensemble Hospitality is a leading hospitality company dedicated to delivering exceptional guest experiences. Our team is passionate about providing top-notch service and creating memorable moments for our guests.

Job Summary: We are seeking an experienced Front Office Manager to lead our front desk team and oversee the daily operations of our hotel's reception area. As a key member of our team, you will be responsible for ensuring seamless check-ins, managing guest complaints, and maintaining the highest standards of customer service.

Key Responsibilities:

  • Supervise and train front desk agents to deliver exceptional guest experiences
  • Manage the day-to-day operations of the front office, including check-ins, check-outs, and room assignments
  • Address guest complaints and concerns in a professional and courteous manner
  • Maintain accurate records and reports on guest interactions and front office activities

Requirements: To be successful in this role, you will need to have:

  • Experience in customer service and hotel front office operations
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing situations
  • Familiarity with hotel software systems and technology

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.