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Client Support Specialist
2 months ago
Position Title: Case Manager
Reports To: Program Director
As a Full-Time Case Manager at Resources for Human Development, you will engage with individuals through the Pennsylvania Institute for Community Living (PICL) Program, providing support both within the program and in the community.
Benefits of Employment:
- $1500 Sign-On Bonus.
- $500 Employee Referral Bonus.
- Comprehensive Benefits Package (Medical, Dental, Vision).
- Generous Paid Time Off Plan.
- Scholarship and Tuition Assistance Programs.
- Student Loan Forgiveness Opportunities.
- Cell Phone Discounts & More.
*Resources for Human Development offers up to $5,000 reimbursement for employees pursuing professional clinical licensure (LCSW, LPS, LMFT). We prioritize employee professional development and the quality of services in our programs. Join us and experience our commitment to your growth.*
Program Overview:
The Pennsylvania Institute for Community Living (PICL) is a 15-bed modified therapeutic community residential program within Resources for Human Development, dedicated to providing integrated self-help and recovery-oriented treatment. Our program includes psychiatric rehabilitation, 24-hour staffing, and assistance in securing permanent housing. Participants typically engage in a 12-18 month journey to achieve their recovery-focused goals through structured lesson plans and group activities that enhance functional skills in areas such as social interaction, vocational training, financial management, and emotional coping.
Role Summary:
The Case Manager will assess and determine the resources necessary to address the unique needs of each participant. This role involves advocating for participants to ensure they receive essential services, identifying program needs, and recommending strategies to fill service gaps. A commitment to the core values of Resources for Human Development is essential in fulfilling job responsibilities. This position offers a competitive hourly wage of $18.50, with a Monday-Friday schedule from 10 am to 6 pm, allowing for some flexibility.
Key Responsibilities:
Collaborative Planning
- Participate as a member of a multidisciplinary team focused on delivering services from a holistic and values-driven perspective.
- Assist in creating and reviewing recovery plans in partnership with program participants, clinical staff, and other relevant stakeholders.
- Build and maintain relationships with community organizations to help participants access available resources.
Direct Client Engagement
- Deliver community-based services to program participants, emphasizing education, resource connection, community involvement, and achievement of recovery goals.
Administrative Duties
- Complete all required assessments and documentation as mandated by Resources for Human Development, funding bodies, and licensing/accreditation organizations.
- Perform additional tasks as assigned.
Additional Responsibilities:
- Evaluate and respond to the needs and service eligibility of individuals, both in-office (approximately 60% of the time) and in the community (approximately 40% of the time), demonstrating creative flexibility.
- Facilitate prompt screening and referrals to appropriate treatment and support services.
- Assist with the acquisition and coordination of various resources and benefits (e.g., Medicaid, Social Security, housing assistance) while fostering relationships with community agencies.
- Provide information and referrals for behavioral health and other human services, collaborating with necessary agencies.
Qualifications:
- Bachelor's Degree in Human Services or a related field.
- Intermediate proficiency in computer skills.
- Preferred: One year of Case Management experience.
- Required: Two years of general work experience supporting individuals in behavioral health, addiction recovery, or intellectual/developmental disabilities services.
Working Conditions:
Additional Special Working Conditions:
- Engagement in community-based activities within the service delivery area of the program.
Physical Requirements:
- Medium lifting: ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.
Physical Activities:
- Standing or sitting (stationary position)
- Walking
- Using hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
- Climbing (stairs/ladders)
- Communicating (talking/hearing)
- Seeing (detecting, identifying, recognizing)
- Pushing or pulling
- Repetitive motion
- Reaching (high or low)
- Kneeling, stooping, crouching, or crawling
Reporting Structure:
- Direct Supervisor: Unit Director
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
