Hospitality Services Attendant

2 days ago


Holly Springs, United States OCI Hospitality Full time

Job Overview

We are seeking a skilled Hotel Cleaning Associate to join our team at Hampton Inn & Suites Holly Springs NC. As a key member of our hospitality services team, you will be responsible for maintaining the highest standards of cleanliness and organization in our guestrooms and public areas.

Key Responsibilities

  • Salary: Approximately $42,000 per year, based on local market rates.
  • Cleaning Standards: Ensure all cleanliness and time requirements are met for cleaning guestrooms, lobby, breakfast area, pool, fitness center, stairways, hallways, elevators, and patio.
  • Room Preparation: Clean, dust, and remove waste in all areas of guestrooms and bathrooms, including replacing linens as necessary and making beds according to standards.
  • Supply Restocking: Replaces or provides required supplies in guestrooms and public areas.
  • Cart Maintenance: Maintain an organized cart and stock it with linens and supplies in accordance with standards.
  • Guest Service: Provide exceptional guest service, responding promptly to guests' inquiries and concerns.
  • Status Updates: Report room status and maintenance problems promptly.
  • Maintenance Duties: Perform basic maintenance skills, including plunging toilets, changing light bulbs, and unclogging drains.
  • Chemical Use: Handle chemicals and cleaning supplies with care and in accordance with standards.
  • Equipment Operation: Operate commercial laundry and cleaning equipment.
  • Additional Tasks: Perform all tasks related to laundry and linen care and maintain appropriately stocked linen and storage rooms.
  • Leadership Assignments: Perform additional responsibilities as assigned by leadership.

Requirements

  • Interpersonal Skills: Strong interpersonal and communication skills, with the ability to work effectively with colleagues and guests.
  • Attention to Detail: Strong organizational skills and attention to detail, with the ability to handle stressful situations professionally.
  • Criminal Background Check: If offered a position, the candidate must complete a criminal background check, with employment contingent upon satisfactory results.

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