Housekeeping Associate

5 days ago


Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are clean, comfortable, and meet the highest standards of quality.

Key Responsibilities
  • Clean and Prepare Guest Rooms: Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.
  • Follow Property Standards: Know property standards (SSI) and room types. Listen attentively in Pre-shift and ask for clarification of assignments and expectations.
  • Be on Time and On Stage: Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform. Maintain a friendly, approachable, always willing to assist attitude.
  • Serve with Excellence: Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, The Keys to Making it Right.
  • Work Smart and Efficiently: Use your Room Attendant Board with instructions for sequence, special requests and clean type. Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards.
  • Use Your Tools Effectively: Ensure cart or caddy (as applicable) is set up to standard. Use the approved tools and checklists to complete assigned tasks.
  • Measure Up to Excellence: Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.
  • Respect the Space: Keep your work area, cart and closets clean and organized. Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.
  • Be Safe and Supportive: Report unsafe work conditions or practices and safety or security violations in accordance with company policy. Cooperate with other Associates and supervisors striving to create a positive work environment.
Requirements
  • Qualifications: Prior housekeeping experience desirable. Experience in a similar or commensurate skill set - hospitable, prison, military experience. Ability to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift.
  • Skills: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is required. Physical set is of primary importance - ability to handle the physical demands of the job.


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