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Personal Injury Case Manager

4 weeks ago

Chicago, Illinois, United States Keller Postman Full time
Job Title: Personal Injury Case Manager

Keller Postman LLC is a national law firm that represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Our firm has a strong commitment to achieving exceptional results for our clients, driving innovation in the practice of law, and pursuing unparalleled excellence in everything we do.

Key Responsibilities:
  • Client Communication & Support
    • Provide regular status updates and support to clients throughout the lifecycle of their case.
    • Guide clients through the legal process from intake to settlement, ensuring they understand the case status and next steps.
  • Case Management & Organization
    • Manage a high-volume caseload, maintaining organized, up-to-date case files in both physical and digital formats.
    • Handle all aspects of case preparation, from intake to closing, including document gathering, client updates, and attorney communication.
  • Medical Records & Documentation
    • Order and track medical records from healthcare providers, ensuring all necessary documents are obtained to support injury claims.
    • Coordinate with medical providers to ensure proper treatment documentation is secured and presented.
    • Collect and organize evidence and documents to support liability claims and injury details.
  • Negotiations & Settlements
    • Assist attorneys in negotiating settlements with insurance companies, advocating for the client's best interests.
    • Negotiate reductions on outstanding medical bills and liens from providers.
    • Prepare comprehensive demand packages, compiling all necessary documents for submission to insurance carriers.
  • Collaboration with Legal Team
    • Work directly with attorneys, presenting case synopses and ensuring they have all necessary materials to advance each case.
    • Collaborate with other case managers, paralegals, and legal assistants to ensure seamless support of each case.
  • Insurance & Healthcare Provider Communication
    • Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.
    • Maintain consistent follow-up with clients regarding treatment status and case progress.

Qualifications:

  • Bachelor's degree preferred but not required.
  • 5+ years of experience as a Personal Injury Case Manager, or paralegal role preferred.
  • Experience in a high-volume personal injury practice is highly preferred.

Skills:

  • Excellent negotiation skills and ability to communicate effectively with insurance adjusters, clients, and healthcare providers.
  • Ability to prioritize and manage multiple cases, deadlines, and responsibilities in a fast-paced environment with minimal supervision.
  • Strong interpersonal skills, with the ability to build positive client relationships.
  • High attention to detail and ability to maintain organized case records and documents.
  • Proficiency in legal case management software, Microsoft Office Suite (Word, Excel, Outlook).

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.