Executive Director of Project Delivery

3 days ago


Fort Myers, Florida, United States Extropy Full time

About Us

Extropy Advisors is a pioneering advisory firm specializing in finance digital transformation. Founded in 2014, our mission is to empower organizations to navigate the complexities of financial digitalization and achieve exceptional performance.

Our Core Values

Commitment

We are unwaveringly committed to ensuring our customers' success throughout their digital transformation journey, tailoring strategies for growth and excellence.

Ingenuity

We drive client success with creative solutions, staying at the forefront of digital finance through continuous learning and innovation.

Collaboration

We enhance client outcomes by promoting internal collaboration, breaking down silos for a unified and effective digital transformation.

Leadership

We cultivate leadership in change management, supporting clients to effectively communicate and lead, and ensuring maximized results in the digital era.

About The Role

You will play a crucial role as the Executive Director of Project Delivery at Extropy, driving the success of our project management team. You will lead and mentor a group of talented project managers, taking on your own projects and accounts to ensure exceptional service and support for our clients.

Key Responsibilities
  • Team Leadership: Inspire your team to achieve goals and targets, fostering a positive and collaborative work environment.
  • Performance Management: Set performance goals and objectives, conduct regular evaluations, provide feedback, and mentor individuals for professional growth.
  • Team Development: Identify training needs and arrange programs to enhance project management skills and competencies.
  • Project Oversight: Oversee and coordinate multiple projects, ensuring they are executed efficiently, on schedule, and within budget.
  • Project Planning: Assist in developing comprehensive project plans, defining scope, objectives, deliverables, timelines, and resource requirements.
  • Risk Management: Ensure project managers identify and mitigate risks effectively, taking proactive measures to minimize potential issues.
  • Quality Assurance: Promote adherence to quality standards throughout the project lifecycle, ensuring deliverables meet or exceed expectations.
  • Stakeholder Communication: Facilitate effective communication between project managers and stakeholders, including clients and other departments.
  • Collaboration and Coordination: Foster collaboration among project managers, encouraging knowledge sharing and teamwork.
  • Issue Resolution: Handle escalated client issues and assist project managers in resolving conflicts.
  • Operational Excellence: Implement new operational changes within the team and partner with the Director of Operations to manage and lead the PM team.
  • Continuous Improvement: Ensure ongoing enhancement of Extropy processes and provide feedback on the PM experience.
  • Budget and Resource Management: Allocate resources effectively among projects, considering workload, skills, and expertise of team members.
Requirements

Candidates should have:

  • Bachelor's degree or equivalent
  • 5+ years of experience leading a team of Project Managers or similar
  • 5+ years of experience in Customer Success with SaaS products, particularly with implementation projects
  • Strong leadership skills, with the ability to inspire and drive performance improvement
  • Skilled in tactical execution and strategic consulting, using both to establish trust with customers
  • Ability to lead discovery, understand customer needs, and leverage product knowledge for solutions
  • Advanced problem-solving skills
  • Excellent active listening, negotiation, and presentation abilities


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